October 20 storm update

October 20 storm update

Below is information regarding the storm that came through the Dallas area on October 20, 2019. Individuals looking for ways to help those impacted by the recent storms may consider making a monetary donation to the City of Dallas Emergency Assistance Fund. At this time, no additional items are needed.

To see the answers to our most frequently asked questions, click here.

For a full list of resources available, click here.

A list of road closures is currently posted and updated periodically on DPD social media and their DPD Beat blog here: https://wp.me/p43x0e-9×7 or street closures can be found on the City’s website at bit.ly/stormstreetclosures.

The City is also experiencing an unusually high volume of building permit and electrical permit requests. More information can be found here.

UPDATE 11/12 as of 4:20 p.m.

On November 11, Arbor Masters worked with Sanitation Services to address tree hazards in areas damaged from the October 20 storm. These locations include public rights-of-way and public use areas maintained by the City such as streets, sidewalks, parks, trails, libraries and recreation centers.

Crews have completed a hazard mitigation between Royal Lane and Forest Lane, stretching from Interstate 75 to Hillcrest Road. Throughout the week, crews will be working south of Royal Lane from Interstate 75 to Hillcrest Road and will move west along Cottonwood Creek Trail and White Rock Creek Trail. Parts of Cottonwood Creek Trail and  White Rock Creek Trail may be closed while crews complete their work.

Arbor Masters will not collect or remove storm debris from private property. Trees on private property will not be eligible for removal or maintenance unless they hang over public areas. Residents with storm debris are advised to move it in front of their homes following the City Sanitation guidelines, here.

For questions or concerns, email [email protected]

UPDATE 10/29 as of 6:17 p.m.

Dallas County VOAD in conjunction with OEM opened a Multi-Agency Resource Center (MARC) to assist residents impacted by the Oct. 20 storm at 9509 Midway Rd. (Church of Jesus Christ of Latter-Day Saints). Nearly 300 families were provided assistance at the MARC over the past three days. The MARC will provide wrap-around services to include financial assistance, insurance, legal aid, etc. For a complete list of service provider details, please click here. The Multi-Agency Resource Center in Dallas will be open daily from 9 a.m. – 5 p.m. through Friday, Nov. 1. AT&T is expected to assist in establishing a MARC contact number tomorrow (Wednesday).

FEMA is expected to begin damage assessments Wednesday, Oct 30, and we hope to have a joint preliminary damage estimate next week.

The Department of Transportation opened all major thoroughfares in the impacted area, allowing Sanitation crews to access side streets. Transportation is currently targeting traffic signals with no communication and no power as well as any signal infrastructure on the periphery of the core path of the tornado.  If motorists encounter a flashing signal, they should treat it as a four-way stop.

Multiple mutual aid partners and contractors are assisting Sanitation Services (SAN) with storm clean-up efforts in the impacted areas. SAN reported 125 collection vehicles working in impacted areas, which includes the City’s sanitation crews, Public Works, Code Compliance, Dallas Water Utilities, mutual aid crews from partner cities, and contractors. Additional emergency contractors are deploying through the end of the week.

SAN plans to resume normal Bulk/Brush removal services citywide beginning next Monday, November 4, beginning in Week 3 and 4 areas. Residents should place their debris out for collection as normally scheduled. Collections will be delayed but should gradually catch-up to the normal schedule by the end of November using contractors for support.

The American Red Cross is extending their emergency/financial assistance program through Friday, November 1. Caseworkers will be available from 9 a.m. to 5 p.m. at 9509 Midway Rd (Church of Jesus Christ of Latter-Day Saints). This program is for households whose residences sustained major damage or were destroyed by the tornado. Qualified households will be eligible for $450 to support emergency needs. Heads of household are encouraged to visit an Assistance Center to complete their applications.

For utility service providers, AT&T customers without service must call 1-800-288-2020 to submit a trouble ticket to have service connection addressed.  Spectrum is working to address service restoration. Some areas still require clearance from Oncor to move forward with restorations. DPD will assist Spectrum in marking Spectrum lines so they don’t inadvertently get cut and removed by crews clearing streets.

UPDATE 10/28 as of 8 p.m.

OFFICE OF EMERGENCY MANAGEMENT
OEM opened a Multi-Agency Resource Center (MARC) to assist residents impacted by the Oct. 20 storm at 9509 Midway Rd. (Church of Jesus Christ of Latter-Day Saints). The MARC will provide wrap-around services to include financial assistance, insurance, legal aid, etc. For a complete list of service provider details, please click here.  The Multi-Agency Resource Center in Dallas will be open daily from 9 a.m. – 5 p.m. through Friday, Nov. 1. AT&T is expected to assist in establishing a MARC contact number tomorrow (Tuesday).

TRANSPORTATION
The Department of Transportation is being assisted by local partners to restore traffic signals. The department is focusing on arterial streets, and many traffic signals may need to be rebuilt. Plans are underway to assess funding to rebuild them. If motorists encounter a flashing signal, they should treat it as a four-way stop.

SANITATION
Multiple mutual aid partners and contractors are assisting Sanitation Services (SAN) with storm clean-up efforts in the impacted areas. We have 125 collection vehicles working in impacted areas, which includes the City’s sanitation crews, Public Works, Code Compliance, Dallas Water Utilities, mutual aid crews from partner cities, and contractors. Additional emergency contractors are expected to be approved on Wednesday, Oct. 30. With their assistance, SAN hopes to resume normal Bulk/Brush removal services citywide beginning next Monday, November 4, beginning in Week 3 and 4 areas. The increased support from partner cities is greatly appreciated and has allowed Transportation and Public Works crews to return to their normal work assignments.

Residents will be notified to place their debris out for collection as normally scheduled. Collections will be delayed but should gradually catch-up to the normal schedule by the end of November using contractors for support.

SUSTAINABLE DEVELOPMENT AND CONSTRUCTION
Sustainable Development & Construction (SDC) staff is processing all electricity releases promptly.

RED CROSS
The American Red Cross is extending their emergency/financial assistance program through Friday, November 1. Caseworkers will be available from 9 a.m. to 5 p.m. at 9509 Midway Rd (Church of Jesus Christ of Latter-Day Saints). This program is for households whose residences sustained major damage or were destroyed by the tornado. Qualified households will be eligible for $450 to support emergency needs. Heads of household are encouraged to visit an Assistance Center to complete their applications.

AT&T
AT&T customers without service must call 1-800-288-2020 to submit a trouble ticket to have service connection addressed.

SPECTRUM
Spectrum is working to address service restoration. Some areas still require clearance from Oncor to move forward with restorations.

DALLAS POLICE DEPARTMENT
Dallas Police continue to open streets that have been cleared. In the meantime, DPD is maintaining a security footprint in the affected areas.

ONCOR
For an emergency power release, a customer’s licensed and City of Dallas registered electrical contractor should call 311. Once the release is issued, Oncor will provide power. Residents are reminded of the following:

  • A customer must also call their Retail Electric Provider (REP) to request a reconnection of their service. The REP will submit the reconnect order to Oncor and assist the customer with the appropriate steps to ensure their request is submitted properly.
  • Once Oncor has received the release from the city and the reconnect order from the REP, they will schedule a crew to reconnect the electric service.
  • If customers do not know who their REP is, have questions or concerns regarding their reconnection, they may call Oncor’s Tornado Hotline number at 1-800-666-8154. There will be live agents from 7:00 a.m. to 7:00 p.m., 7 days a week to assist these customers with the reconnection process.

 

UPDATE: 10/27 as of 6 p.m.

The Office of Emergency Management will open a Multi-Agency Resource Center (MARC) at 9 a.m. on Monday, Oct. 28 through Friday, Nov. 1 to assist residents impacted by the Oct. 20 storm. The MARC will provide wrap around services such as financial assistance, insurance, legal aid and more.

DFR has cleared all major thoroughfares of debris.

For emergency power release over the weekend, a customer’s licensed and City of Dallas registered electrical contractor should call 311. Releases are available on both Saturday and Sunday from 8:00 am to 10:00 pm. Once the release is issued, Oncor will provide power. Residents are reminded of the following:

  • A customer must also call their Retail Electric Provider (REP) to request a re-connection of their service. The REP will submit the reconnect order to Oncor and assist the customer with the appropriate steps to ensure their request is submitted properly.
  • Once Oncor has received the release from the city and the reconnect order from the REP, they will schedule a crew to reconnect the electric service.
  • If customers do not know who their REP is, have questions or concerns regarding their re-connection, they may call Oncor’s Tornado Hotline number at 1-800-666-8154. There will be live agents from 7:00AM to 7:00PM, 7 days a week to assist these customers with the re-connection process.

UPDATE: 10/26 as of 6 p.m.

DALLAS POLICE DEPARTMENT
A DPD command post moved from 5500 Caruth Haven Lane to northwest station on Harry Hines. Operations continue to run smoothly.

DALLAS FIRE-RESCUE
DFR expects additional dump trucks and grappler trucks to arrive and assist in storm debris removal efforts tomorrow at 7 a.m. Safety officers are being assigned to each team in the field.

TRANSPORTATION
There are 2 signals on flash and 47 signals are without communications of which approximately 18 have no power. Transportation successfully opened a number of roads and is working with Oncor to restore power to the following priority intersections:  Hillcrest at Royal Lane; and Walnut Hill Rd. at Shady Trail. Walnut Hill Rd is open in its entirety, however, some intersections are still without power: Harry Hines, Monroe, Lanell, and Shady Trail.

SANITATION
Sanitation Services continues to make progress with debris removal.  More trailers are expected to arrive tomorrow to assist with debris removal.

OFFICE OF EMERGENCY MANAGEMENT
OEM staff is developing plans to convert the Red Cross assistance center location into a Multi-Agency Resource Center (MARC). A soft opening for the MARC began today and is expected to last at least through Friday, Nov. 1. The MARC will provide a convenient, centralized location for residents to access essential recovery services such as financial assistance, insurance, legal aid and more. The overall goal of this facility is to get residents started on the path to normalcy. Staff is working to confirm all agencies that will be present at the MARC.

RESPITE CENTER AT BACHMAN REC CENTER
The Bachman Recreation Center will close as a respite center at 7 p.m. today. Starting on Sunday, Oct. 27,  the Red Cross will assist people at 9509 Midway Rd. (Church of Jesus Christ of Latter-Day Saints). For immediate needs, contact the Red Cross at 1-800-RED CROSS or 1-800-733-2767.

RED CROSS
American Red Cross has established an emergency financial assistance program for households whose residences sustained major damage or were destroyed by the Tornado. Qualified households will be eligible for $450 to support emergency needs. Heads of households are encouraged to visit an Assistance Center to complete their applications. Red Cross caseworkers will be available from 9 a.m. to 5 p.m., Sunday, Oct. 27 through Monday, Oct. 28 at 9509 Midway Rd (Church of Jesus Christ of Latter-Day Saints).

ONCOR
All customers who can receive power have power restored. There are some customers who cannot receive power until their facilities are repaired. Oncor brought in additional resources from the Ft. Worth office to assist with reconnect requests. Customers receiving reconnect work are urged to have their certified electrician to call in their reconnection request to the outage number at 1-888-313-4747.  Customers directly impacted by the tornado can contact Oncor’s Tornado Hotline by dialing 1-800-666-8154. The hotline will be manned by live agents from 7 a.m. to 7 p.m., 7 days a week.

UPDATE: 10/25 as of 6 p.m.

The convoy strike team operations continue to make progress in the impacted area.

There are 10 signals on flash and 55 signals are without communications of which approximately 40 have no power. Transportation made progress to get the roads cleared in the impacted area with the opening of a major grid between north and southbound lanes at Royal and Northhaven. Eastbound Royal from Preston to Hillcrest has opened.  

 

The Bachman Recreation Center will continue to serve as a respite center from 7 a.m. to 7 p.m. on Saturday, October 26. For immediate needs, contact the Red Cross at 1-800-RED CROSS or 1-800-733-2767.    

 

Oncor reported that all known Oct. 20 storm-related outages for homes and businesses capable of accepting power have been restored, with the exception of a few residents near Northhaven. Approximately 150 outages are unrelated to the Oct. 20 storm and crews are still in the area to restore power. Customers directly impacted by the tornado can contact Oncor’s Tornado Hotline by dialing 1-800-666-8154. The Hotline will be manned by live agents from 7:00 a.m. to 7:00 p.m., 7 days a week.

 

For AT&T customers inquiring about service outages, contact 1-800-288-2020.

UPDATE: 10/25 as of noon
The convoy strike team operations are deployed this morning and making progress in the impacted area.

An assessment of the damages was completed and a preliminary Damage Summary Outline (DSO) was received. The DSO serves as the first snapshot of damage of Residential Losses; Business Losses/Impacts; Public Assistance and; Other Eligible Entities. As a result of the assessment over the last several days, we have a preliminary assessment of 100 million dollars in damages. Please note that these numbers are preliminary and may be changed as we continue to work through the incident.

There are currently 26 signals on signals on flash. As power is restored, more signals are expected to be on flash. 70 signals are without communications of which 40 to 50 have no power. Crews are conducting assessments in the field to determine locations where temporary signals can be placed for traffic control.

Sanitation Services continues to make progress with all crews in the field. We are getting quotes for hauling services to assist with debris removal. We hope to have a vendor secured by Monday. Staff will provide an update on Monday as to a timeframe on when we will be able to resume operations.

The Bachman Recreation Center will continue to serve as a respite center from 7 a.m. to 7 p.m. until approximately Friday, October 25. For immediate needs, contact the Red Cross at 1-800-RED CROSS or 1-800-733-2767.

Customers directly impacted by the tornado can contact Oncor’s Tornado Hotline and the number is 1-800-666-8154. The Hotline will be manned by live agents from 7:00 a.m. to 7:00 p.m., 7 days a week.

UPDATE: 10/24 as of 6 P.M.
The Convoy Strike Team operations made great progress in the impacted area. Evening operations have been suspended due to inclement weather. The Dallas Police Department (DPD) and Dallas Fire-Rescue (DFR) continue to staff the command centers in the impacted areas.

DPD drove the route for the Susan G. Komen Race scheduled for this Saturday and determined there will be no traffic impacts.

There are currently 11 signals on flash, and 60 signals without communications of which 40 have no power. As power is restored, more signals are expected to be on flash.

Additional sanitation resources have been deployed increasing to three times the amount of trucks as yesterday. Sanitation Services is making every effort to expedite cleaning in the impacted area so that crews are able to restore brush/bulk collection services.

The Bachman Recreation Center will continue to serve as a respite center from 7 a.m. to 7 p.m. until approximately Friday, October 25. For immediate needs, contact the Red Cross at 1-800-RED CROSS or 1-800-733-2767.

Oncor reported only 900 customers remain without power in the impacted area. For customers directly impacted by the tornado, Oncor has established the Tornado Hotline and the number is 1-800-666-8154. The Hotline will be activated beginning at 7:00 a.m., Friday, Oct. 25. It will be manned by live agents from 7:00 a.m. to 7:00 p.m., 7 days a week.

UPDATE: 10/24 as of noon
On Oct. 23,  the City began mobilizing Convoy Strike Teams and the are making significant progress.  DFR and Transportation have also developed a process to safely re-open streets that have been cleared.

Last night, US 75 was briefly closed and reopened after a temporary shutdown to allow Oncor crews to attempt to remove a downed billboard in their power lines. A list of road closures is currently posted and updated periodically on DPD social media and their DPD Beat blog here: https://wp.me/p43x0e-9×7.

Sanitation Services has suspended normal brush/bulk collection starting with Week 4 Area customers on October 28. Week 3 area customers will be collected but will be delayed into next week. Starting October 28, only customers who were impacted by the storm impacted area should place storm debris out for collection by Dallas Sanitation crews. Dallas residents who need to dispose of non-storm related brush/bulk waste may drop it for free at any Sanitation Transfer Station or McCommas Bluff Landfill. For more details visit www.dallaszerowaste.com or call 3-1-1. Follow this link for a map of collection week areas: https://dallascityhall.com/departments/sanitation/Documents/BRUSHBULK2019.pdf.

There are currently 8 signals on flash, and 76 signals without communications of which 45 have no power. There are approximately 40 poles that need to be adjusted or replaced. Residents are encouraged to dial 3-1-1 to report downed power lines and storm debris blocking roadways. Field assessments are ongoing.

The City is also experiencing an unusually high volume of building permit and electrical permit requests. This may impact building permit requests. More information can be found at this link.
The Bachman Recreation Center will continue to serve as a respite center from 7 a.m. to 7 p.m. until approximately Friday, October 25. For immediate needs, contact the Red Cross at 1-800- RED CROSS or 1-800-733-2767.
Updated street closures as of 10/23 at 7 p.m.
Hillcrest & Walnut Hill - open all around
Preston & Walnut Hill - SB open / NB still closed
Inwood & Walnut Hill - NB closed SB is open – Will be closed for a while
Midway & Walnut Hill - SB open but only 1 lane NB is open
Marsh & Walnut Hill - NB and WB traffic is shut down
Webb Chapel & Walnut Hill - EB, WB and SB open
Walnut Hill - EB and WB is closed at Broadbank
Webb Chapel & Royal - is open
Marsh & Royal - is open
Midway & Royal - is open
Inwood & Royal - SB Inwood is closed – all other is open
Forest & Preston - SB is closed – all other open
Forest & Hilcrest - all open
Hillcrest & Royal - is closed

Preston & Royal - is closed

UPDATE: 10/23 at 7:30 p.m.

The City of Dallas is mobilizing crews with Oncor, Atmos and several City departments to ensure there is a coordinated effort to remove storm debris. These crews are being deployed today across impacted areas and will focus on clearing thoroughfares and residential areas. Residents should expect a large presence of emergency vehicles in these areas. The City of Fort Worth is sending crews to assist in this coordinated effort, and the City of Arlington has committed to send crews as this approach expands.

Beginning next week, brush and bulk collections will be suspended citywide for four weeks in order to dedicate all resources to the storm clean-up. 

DPD had no incidents last night in the impacted area and State Troopers have been deployed to assist. They are also working to better organize a traffic plan in North Dallas. A list of road closures is currently posted and updated periodically here: https://wp.me/p43x0e-9×7.

The City’s Department of Transpiration is continuing to do field assessments. The department is encouraging residents to dial 3-1-1 to report downed power lines and storm debris blocking roadways.

The Bachman Recreation Center overnight shelter is closed; however, it is serving as a respite center from 7 a.m. to 7 p.m. For immediate needs, residents should contact the Red Cross at 1-800- RED CROSS or 1-800-733-2767.

UPDATE: 10/22 at 7:30 p.m.

Below is an evening update on the October 20 evening storm response. We would like to remind people to dial 3-1-1 to report downed power lines and storm debris blocking roadways.

Oncor

10,000 people have had their power restored since this morning. There remain approximately 17,000 power outages.

Oncor is utilizing their mutual assistance partners to help get power restored.

Oncor crews are coordinating with City crews to reach areas with heavy debris.

Six Dallas ISD schools are currently without power; Oncor anticipates all power to be fully restored by this Thursday.

Atmos Energy

Since last Sunday, Atmos has received a total of 650 calls for service.

Crews are canvassing the area and have shut off 363 gas meters.

Atmos repaired a total of 9 leaks today.

Atmos will perform a helicopter survey for leaks tomorrow.

Dallas Fire-Rescue 

DFR personnel and OEM volunteers completed their damage assessments of the impacted area today. Below is a total damage breakdown.

Affected: 153 – Very minimal damage

Minor: 344 – Damage to the exterior only. No structural members involved

Major: 286 – Damage to structural members

Destroyed: 104 – Loss of structural integrity

Dallas Police Department 

DPD is urging residents to remain vigilant and not enter the impacted areas for their own safety.

Any individual attempting to enter the area will be stopped by officers and asked the purpose of them being in the area.

A list of road closures is currently posted and updated periodically on DPD social media and their DPD Beat blog here: https://wp.me/p43x0e-9×7

Public Works

Public Works is continuing 24-hour operations to clean up areas in the right-of-way.

Multiple crews are out currently focusing on tree and debris removal.

Public Works anticipates clean-up will take approximately 2 weeks.

Sanitation Services 

Outside contractors will assist with pick-up in addition to City crews. Six of the ten contracted crews have been deployed today, the last four will be deployed tomorrow to assist with storm debris collection. Debris will be taken to the Bachman Transfer Station for disposal.

On Wednesday, October 23, 2019, Sanitation Services will collect residential waste and recycling collections that may have been missed in storm impacted areas on Monday.

All other residential waste and recyclable collections will run on normal schedules.

Transportation

There are currently 5 signals flashing, 105 communication outages of which 80 have no electricity. Staff continues to address downed traffic signals.

40 signals will need a full rebuild; 20 signals will need readjustments. Field assessments are ongoing.

Staff will be able to estimate any sustained damage once power is restored.

Building Services 

Damages have been reported at 13 City facilities including two fire stations, five branch libraries and other facilities with minor damages.

Structural assessments are underway at Fire Station 41.

Fire Station 35 is currently powered by a generator, pending power restoration by Oncor.

Walnut Hill Recreation Center will receive temporary roof repairs tomorrow in advance of projected weather on Thursday.

Building Services is coordinating with Risk Management as they proceed with any potential insurance claim process.

Shelter at Bachman Recreation Center

The Bachman Recreation Center overnight shelter is closed; however, it will serve as a respite center beginning tomorrow (Wednesday, October 23) from 7 a.m. to 7 p.m.

For immediate needs, contact the Red Cross at 1-800- RED CROSS or 1-800-733-2767.

 Libraries

Preston Royal Branch is open for limited service but still does not have power.

We would like to remind people to dial 3-1-1 to report downed power lines and storm debris blocking roadways.

Updates will be provided as more information becomes available.

UPDATE: 10/22 at 11:54 a.m.

Dallas Fire-Rescue (DFR) personnel and Office of Emergency Management volunteers continue to conduct secondary damage assessments of the impacted area. DFR’s secondary damage assessments are currently 68% complete and are expected to be completed by the end of the day.

The Dallas Police Department (DPD) reported no crime issues in the areas impacted by the storm overnight. DPD asks people who don’t reside in the area to please refrain from visiting the areas impacted by the storms.

Public Works is currently working around the clock to clean up debris areas in the right-of-way. Multiple crews are currently focusing on tree and debris removal. The department anticipates clean-up will take up to two weeks. Residents are encouraged to call 3-1-1 if they encounter debris in rights-of-way or downed trees.

Sanitation Services has contracted additional crews to assist with storm debris collection which will be taken to the Bachman Transfer Station for disposal. Residential waste and recycling collections in the storm impacted areas that were scheduled for Monday, October 21, 2019 will be collected on Wednesday, October 23, 2019. All other residential waste and recyclable collections will run normal schedules.

The Red Cross is continuing to oversee shelter operations at Bachman Recreation Center. Four individuals stayed overnight at the shelter.

Dallas Public Libraries reported the Preston Royal Branch Library is open for limited service but still does not have power.

Oncor reported approximately 25,000 customers remain without power in the city of Dallas.

UPDATE: 10/21 at 6:08 p.m.

Below is updated information on the disaster recovery efforts from the October 20 evening storm:

Dallas Fire-Rescue

  • DFR personnel continues to conduct primary damage assessments of the impacted area.
  • DFR will suspend operations at 6 p.m. this evening and will resume at 9 a.m. tomorrow.
  • DFR has reported they are 48% complete with their assessment of the area.

Dallas Police Department

  • DPD is urging residents to remain vigilant and not enter the impacted areas for their own safety.
  • Any individual attempting to enter the area will be stopped by officers and asked the purpose of them being in the area.
  • DPD received reports of possible looting, but was confirmed to be residents of the South Wind Apartments trying to access their residence. All residents have now been granted access back into their homes.

Public Works

  • Public Works will operate 24 hours to clean up areas in the right of way
  • Multiple crews are out currently focusing on tree and debris removal.
  • Public Works anticipates clean up will take approximately 2 weeks.

Sanitation Services

  • Ten contracted crews will be deployed to assist with storm debris collection which will be taken to the Bachman Transfer Station for disposal.
  • Residential waste and recycling collections in the storm impacted areas scheduled for Monday, October 21, 2019 may be delayed until Sanitation crews are able to access those areas due to traffic and road and alley obstructions.   We presently project that those areas will be collected on Wednesday, October 23, 2019.
  • All other residential waste and recyclable collections will run normal schedules.

Transportation

  • As of 4:30 p.m. today, there are 10 signals flashing; 139 communication outages of which 100 have no electricity. Staff continues to address these downed traffic signals.
  • Staff will be able to estimate any sustained damage once power is restored.

Building Services

  • Damages have been reported at 13 City facilities including two fire stations, five branch libraries and other facilities with minor damages.
  • Structural assessments are underway at the two fire stations.

Shelter at Bachman Recreation Center

  • Purchasing Department has ordered portlets and a shower unit.
  • Red Cross is continuing to oversee shelter operations.
  • Staff anticipates approximately 34 individuals will stay in the shelter overnight, and the number is expected to increase throughout the evening.

Information Technology

  • IT is contacting Verizon and AT&T to boost cellular connection signals in the impacted areas.

Oncor

  • As of 4:30 p.m. today, there are approximately 42,000 power outages.
  • Oncor is utilizing their mutual assistance partners to help get power restored.
  • Crews anticipate a majority of power being restored this evening for those that do not require a rebuild.

Atmos Energy

  • Since last evening, Atmos has received 500 calls for service.
  • Crews are canvassing the area to evaluate and shut off meters as needed.
  • There were 4 leaks repaired today.
  • Atmos will suspend operations at 6 p.m. and will resume in the morning.

UPDATE: 10/21 at 3:35 p.m.

In the interest of safety, the Dallas Police Department urges residents in the areas impacted by the October 20 evening storm to remain indoors from 7 p.m. to 7 a.m. from today through Thursday. Non-residents are also urged to stay out of these areas during this timeframe. There may still be downed power lines and debris in these neighborhoods that could pose a safety hazard.

Crews from the City, Oncor and Atmos will be entering and exiting the areas to make repairs. Additionally, crews from the Office of Emergency Management and Dallas Fire Rescue will be working to complete their assessment by tomorrow. Please be mindful of crews at work.

There will also be extra police presence in these areas. Residents are encouraged to call 9-1-1 to report crimes in progress or use the iWatchDallas app to report any suspicious activity. The iWatchDallas app is available on the App Store or Google Play for download.

UPDATE: 10/21 at 12:20 p.m.

The Office of Emergency Management is continuing to staff and monitor the respite site at the Bachman Recreation Center for residents impacted by last night’s tornado. There are currently 12 residents at the recreation center.

Today, Dallas Fire-Rescue will continue to assess damage across the city. Three people have been hospitalized with non-life threatening injuries attributed to the storm.

There are still residents impacted by downed trees, power outages, and storm-related damages. For residents needing relief or are without power, city recreation centers and libraries will be open during normal business hours except for the following libraries and recreation centers: Preston Royal Branch Library, Walnut Hill Recreation Center and Willie B. Johnson Recreation Center. While the Forest Green Branch is without power, they are open for residents to check out materials or for community gatherings.

Sanitation Services is bringing in contractors to assist with storm debris collection to maintain normal trash pick-up schedules. Code Compliance will not issue citations for brush and storm debris placed for pickup in areas impacted by storms. All Sanitation Transfer Stations are open at normal hours for residents to drop off any brush and storm debris. Find locations at dallaszerowaste.com.

Sanitation Services is using 311 data to identify high-volume call areas for contractor pick-up. We encourage residents to dial 3-1-1 or use the Our Dallas app to report damage or downed trees.

Currently, there are multiple traffic signals impacted the storm. When residents approach intersections with signals without power or flash signals, please treat it like a four-way stop and come to a full stop.

For the latest street closures, refer to the link below:

https://dallasgis.maps.arcgis.com/apps/webappviewer/index.html?id=514f541e95bb4c0fad98d46f9cf15d3e

Residents with Court-related dates today may request consideration of a delay through 3-1-1. Our field officers will be patrolling the area to help reunite pets with their owners. Additionally, if you are missing your pet in the wake of the storm last night, please call 3-1-1 to report file a missing pet report.

This post will be updated as more information is made available.

UPDATE 10/21 7:30 A.M.
There are currently 100 signal lights without power, 85 signals on flash and multiple signal lights knocked down. City crews have been surveying the damage since shortly after the storm.

UPDATE 10/21 6:00 A.M.

Street Closures for the North Central Section of the city:
Hillcrest Road/Walnut Hill Lane
Hillcrest Road/Royal Lane
No Westbound Royal Lane at St. Michaels Drive
No Northbound St. Michaels Drive at Royal Lane
Preston Road/Royal Lane

Street Closures for the Northwest Section of the city:
Marsh Lane/Walnut Hill Lane
Harry Hines Boulevard/Manana Drive
Denton Drive/Lombardy Lane
Walnut Hill Lane/Monroe Drive
Harry Hines Boulevard/Freewood Drive
Harry Hines Boulevard/Walnut Hill Lane
Walnut Hill Lane/Webb Chapel Road
Walnut Hill Lane/Midway Road
Shady Trail/Andjon Drive
Walnut Hill Lane/Marsh Lane
Walnut Hill Lane/Woodleigh Drive
Preston Road/Norway Road
Shady Trail/Southwell Road
Webb Chapel Road/Kinkaid Drive
Marsh Lane/Woodleigh Drive
Walnut Hill Lane/Shady Trail
Harry Hines Boulevard/Brenner Drive

UPDATE 10/21 12:30 A.M.

The City of Dallas is currently assessing the damages as a result of a storm with a radar-confirmed tornado that came through the Dallas area Sunday, October 20, at approximately 9.p.m.  At this time, there are no reports of fatalities or serious injuries.

The Dallas Police Department and Dallas Fire-Rescue are assessing damaged structures and will continue to do so throughout the night.

Currently, there are approximately 35 traffic signals with no communication and crews are responding for repairs. Residents should call 3-1-1 to report downed traffic lights.

Residents are encouraged to stay indoors if they are in an area with storm damage due to downed trees, power lines and debris.

There are reports of gas leaks north of Walnut Hill. If residents smell natural gas or suspect a natural gas leak, leave the area immediately and from a safe distance, call 9-1-1 and the Atmos Energy 24/7 emergency line at 866-322-8667.

According to Oncor, there are approximately 65,000 customers in Dallas experiencing a service interruption due to this storm. The City is preparing to open Bachman Recreation Center at 2 a.m. for people seeking shelter.

The City has activated its Emergency Operating Center and will continue to monitor the second round of storms that will come through the area early Monday morning. An update will be provided as additional information becomes available.

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