Dallas Water Utilities

Scheduled DWU Payment system maintenance

Scheduled DWU Payment system maintenance

ENGLISH The City of Dallas will be performing system maintenance Sunday, May 15, from 3 a.m. to 11 a.m. You will …

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Scheduled DWU Payment system maintenance

Scheduled DWU Payment system maintenance

ENGLISH The City of Dallas will be performing system maintenance Sunday, April 17, from 3 a.m. to 3 p.m. You will …

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Spanish IVR – Not Accepting Payments

Spanish IVR – Not Accepting Payments

English: The City of Dallas is experiencing technical difficulties with our Spanish language telephone payment service and you will not …

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Dallas Water Utilities seeks public input on the proposed Emerald Ash Borer (EAB) Action Plan

Dallas Water Utilities seeks public input on the proposed Emerald Ash Borer (EAB) Action Plan

The City of Dallas Emerald Ash Borer (EAB) Action Plan has been developed to provide a citywide coordinated response to the …

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Scheduled DWU Payment system maintenance

Scheduled DWU Payment system maintenance

ENGLISH The City of Dallas will be performing system maintenance Sunday, March 13, from 1 a.m. to 8 a.m. You will …

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Scheduled DWU Payment system maintenance

Scheduled DWU Payment system maintenance

ENGLISH The City of Dallas will be performing system maintenance Sunday, Feb. 27 from 3 a.m. to 11 a.m. You will …

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November SAP Scheduled Outage Message for Daylight Saving Time

November SAP Scheduled Outage Message for Daylight Saving Time

ENGLISH The City of Dallas will be performing system maintenance Sunday, November 7 from 1 a.m. to 8 a.m. You …

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Scheduled DWU Payment System Maintenance

Scheduled DWU Payment System Maintenance

ENGLISH The City of Dallas will be performing system maintenance Sunday, September 19, from 3 a.m. to 11 a.m. You …

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DWU telephone software down

DWU telephone software down

We are experiencing technical issues with the IVR and our teams are working to restore the system. Should customers need …

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Dallas water utilities offers payment plans to customers facing financial hardships

Dallas water utilities offers payment plans to customers facing financial hardships

Residents with past due balances who were unable to pay their water bill, due to the start of the COVID-19 …

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