Finding city information is as easy as saying “Alexa, ask Dallas 311”

Information about the City of Dallas is now available through Alexa, Amazon’s cloud-based voice service. With this new tool, residents can learn who their city council member is, what day their trash pickup is and even check on city service requests.  

“We are always looking for ways to make it easier for Dallas residents to connect and learn about available City resources,” said 311 Customer Service Director, John Johnson. “We hope to expand the features and functionality of the Alexa skill in the future.”  

The skill was developed for 311 Customer Service by Code for Dallas and TekTeen. 

Code for Dallas is a non-partisan, nonprofit organization that assists local government with technological projects. TekTeen is a youth empowerment organization that trains and employs prodigy youth to work on high skilled projects throughout the nation. 

To use the Dallas 311 feature, tell any Amazon Alexa enabled device, “Alexa, enable the Dallas 311 skill.”  Dallas 311 can also be accessed using the free Amazon Alexa mobile app if residents do not own an Amazon Alexa enabled device. The Amazon Alexa mobile app is available for download on Google Play and the App Store for smartphones.

Written by Nichelle Sullivan

See below for steps about how to enable and use Alexa on your device.

Steps to Enable and Use Dallas 311 Alexa Skill