Dallas 311: What you need to know
Dallas 311 is the City of Dallas’ customer service support center designed to help residents resolve non-emergency issues around their neighborhood. 311 receives and inputs Service Requests, which are then relayed to the appropriate department for it to get resolved and provide status updates as necessary. Citizens may also review the current status of their Service Requests by phone, web, or mobile app.
“Dallas 311 is a one-stop shop for our residents to submit services requests, which are sent to the appropriate City Department(s) to fulfill those requests and update the customer,” says John Johnson, Interim Director of Dallas 311 Customer Service Center. “So, we serve as an intermediary to make sure there is clear, organized communication between the customer and the responding department.”
Residents may file a service request 24 hours a day, 7 days a week using the following methods:
Telephone: Dial 311 (within the city limits) or 214-671-3111
Smartphone App: Our Dallas