City of Dallas Facility Closures and Service Updates Due to Inclement Weather

As colder weather sets in, the City of Dallas is committed to ensuring the safety and well-being of all residents. For the latest updates and information on available resources, please visit this site regularly.

January 10, 2025

Updated 8 a.m. and 5 p.m.

Department of Sanitation Update

Crews will resume collections with Friday routes on Saturday morning as neighborhood street and alleys conditions permit. We appreciate residents understanding and flexibility as we navigate these weather challenges.

Los equipos reanudarán las recolecciones comenzando con las rutas del viernes el sábado por la mañana según lo permitan las condiciones de las calles y callejones en los vecindarios. Gracias por su paciencia y comprensión.

Dallas WIC Clinics

All Dallas WIC clinics that regularly open on Saturdays will be open Saturday January 11, 2025. There will be two delayed openings.

Lake June- opening at 7:30AM (regular time)

Irving-opening at 9:30AM

East Garland-opening at 7:30AM (regular time)

Spring Valley-opening at 7:30AM (regular time)

Ledbetter-opening at 9:30AM

Dallas Animal Services (DAS)

Dallas Animal Services will be closed to the public on Friday, January 10, due to the continuing inclement weather. They will reopen at 11 a.m. on Saturday, January 11 (weather permitting).

Dallas Public Library (DPL)

In light of the conditions and forecast, the Library’s hours will remain at the altered schedule for today 1 p.m. – 5 p.m. With the forecasted icy conditions for tomorrow, we will push opening of libraries on Saturday, January 11 to 12 p.m. with a normally scheduled close of 4 p.m. At this time, it looks like we will be able to return to a normal schedule on Sunday.

Dallas Park and Recreation Centers (PKR)

Dallas Park and Recreation Centers will follow a modified schedule today (January 10) from 1 p.m. to 5 p.m. With the forecasted icy conditions overnight, will delay opening on Saturday, January 11 until 12 p.m. and close as scheduled at 2 p.m.
Saturday and Sunday weather forecasts appear to allow for all after hours facility reservations to safely proceed as originally scheduled.

The Well Med Senior Activity Center will be closed January 10

Office of Community Care & Empowerment (OCC)

West Dallas Multipurpose Center closed Friday.
MLK Community Center (Building A) opening at 1pm on Friday.
All WIC clinics are closed Friday

Planning and Development Department (PDP)

Closed on Friday, Jan. 10, 2025.
City Hall and the Oak Cliff Municipal Center (OCMC) will remain open with limited staffing.
We are available to assist you via phone at 214-948-4480.
We encourage you to prioritize your safety if you must travel to our offices. We apologize for any inconvenience this may cause. For alternative contact options, please refer to our website: Contacts and Locations.

Office of Arts and Culture

The Office of Arts and Culture Cultural Centers will be closed all day Thursday, Jan. 9 and Friday, Jan 10. All previously scheduled programming has been canceled.

Transportation & Public Works (TPW)

Currently treated 4,000 lane miles of roadway

Department of Aviation (DOA)

Airfield maintenance team completing runway de-icing procedures

Dallas Police Department (DPD)

Remained staffed and ready to respond whenever and wherever needed with additional personnel
Continues to coordinate with Transportation & Public Works if to identify additional sites that need treatment.

Dallas Fire-Rescue (DFR)

Remained staffed and ready to respond whenever and wherever needed with additional personnel
Inclement weather shelter locations staffed
Continues to work with DWU for support water shut offs

Office of Homeless Solutions (OHS)

Temporary shelters are at 70% capacity approximately 1,000 persons currently sheltered

Code Compliance (CCS)

No widespread power or heating outages discovered

ONCOR

Adequate crew capacity to restore any outages efficiently with additional surge crew capacity on standby as needed.
Residents should report outages by calling 888-313-4747.

Atmos

Adequate staffing remaining staged throughout the City ready to respond

DART

Minimal service impacts, rail operations remain normal.

January 9, 2025

Updated 5 p.m.

Dallas Animal Services

Dallas Animal Services will be closed to the public on Friday, January 10, due to the continuing inclement weather. They will reopen at 11 a.m. on Saturday, January 11 (weather permitting).

Dallas WIC Clinics

All Dallas WIC clinics will be closed Friday, Jan. 10, 2025.

Planning and Development Services

Planning and Development District offices will be closed Friday, January 10, 2025 to ensure the safety of our inspections staff. The Oak Cliff Municipal Center and our City Hall offices will be open with limited staffing, so we ask for the public’s patience and understanding. Our team members will still be hard at work processing and reviewing permits. We may be reached at (214) 948-4480.

Updated 1 p.m.

Dallas Recreation Centers Modified Schedule

Please be advised that due to deteriorating weather conditions all City of Dallas Recreation Centers will close at 1:30 p.m. today and will reopen at 1 p.m. on Friday, January 10, 2025.

Libraries Modified Schedule

All libraries will close at 2 p.m. today and reopen at 1 p.m. tomorrow.

Updated 11 a.m.

Sanitation

Due to deteriorating street conditions, all Thursday collection routes have been suspended. Customers are advised to leave their carts at the collection point. Sanitation will attempt to collect these carts on Friday or Saturday as conditions allow.

Friday route customers may place their carts at the collection point, but please note that collection may be significantly delayed or postponed this week. Continue to monitor updates for the latest information.

Dallas Libraries Modified Schedule

Dallas Public Library

All locations will close at 4 p.m. today and reopen tomorrow at 1 p.m.

Dallas Recreation Centers Modified Schedule

Due to the anticipated inclement weather in our area, recreation centers will operate on the following modified schedule unless conditions warrant further adjustment:

Thursday, January 9: 9:00am – 5:00pm
Friday, January 10: 1:00pm – 7:00pm
Saturday, January 11: 9:00am – 2:000m

The WellMed Senior Activity Center will be closed on January 9 and January 10.

Dallas Park and Recreation

WIC Clinics – All WIC Clinics are closed on January 9, 2024 except the East Garland location.

Office of Community Care womeninfantsandchildrenwic

East Garland- open from 7:30am to 4:00pm

Community Center Hours

MLK Community Center and West Dallas Multipurpose Center each have adjusted hours today.

West Dallas Multipurpose Center – open, closing 12pm, closed Friday

MLK Administration Building (Building A) – open, closing at 12pm

Foremost Family Health on MLK Campus (Building B) – closed

ChildCareGroup on MLK Campus (Building D) – closed

Dallas Office of Arts and Culture

The Office of Arts and Culture Cultural Centers will be closed all day Thursday, Jan. 9 and Friday, Jan 10. All previously scheduled programming has been canceled.

Dallas Animal Services

Dallas Animal Services will be closed to the public on Thursday, January 9, 2025, due to the anticipated inclement weather. They will reopen at 12 p.m. on Friday, January 10 (weather permitting).

Dallas Municipal Court

Update at 11 a.m. Jan. 9:

Dallas Municipal Court will be closed on 1/10/25 and will reopen on 1/13/25 at 7:30 a.m.

Due to inclement weather, the Dallas Municipal Court is canceling all afternoon proceedings on Thursday, January 9, 2025, including jury trials. However, all Thursday morning dockets will proceed as scheduled.

All proceedings scheduled for Friday, January 10, 2025, including jury trials, are also canceled.

Defendants’ cases will be rescheduled, and notifications will be sent by mail.

January 8, 2025

Updated: 3 p.m.

Office of Homeless Solutions
The Office of Homeless Solutions (OHS) activated temporary inclement weather shelter (TIWS) starting Wednesday, January 8, 2025, at 3:30 PM at the Fair Park Tower Building located at 3809 Grand Ave., Dallas, 75210. Free parking is available in designated parking spaces and lots near the Tower Building. Park in lot 4b on January 8, 2025, and in lots 4a and 5a from January 9 through January 11, 2025.

Volunteers are needed to assist with the operation of the shelter and support 250 guests. ALL VOLUNTEERS MUST BE AT LEAST 18 YEARS OLD. Sign up here for Austin Street Shelter II and Fair Park Tower Building: www.signupgenius.com/go/10C0A45AFA72BABF5C52-54262337-temporary#/ For more information about volunteer and donor opportunities, email [email protected].

Dallas Animal Services

Dallas Animal Services will be closed to the public on Thursday, January 9, 2025, due to the anticipated inclement weather. They will reopen at 12 p.m. on Friday, January 10 (weather permitting).

Dallas Municipal Court

All proceedings scheduled for Friday, January 10, 2025, including jury trials, are also canceled.

Defendants’ cases will be rescheduled, and notifications will be sent by mail.

Updated 11 a.m.

City of Dallas Department of Sanitation

Sanitation Services Winter Weather Advisory – Solid Waste Collections on Jan 9 and 10, 2025

As North Texas braces for its coldest weather of the season, we want to inform our customers about how the winter storm may impact garbage, recycling, and brush and bulky item collections scheduled for Thursday and Friday this week.

Our crews will report to work on Thursday and Friday as they are safely able. Supervisors will scout road conditions early each day, and routes will begin only if deemed safe. Here’s what you should know:

Late Starts or Cancellations: If conditions remain unsafe by 11 a.m., collections will be suspended for the day.
Schedule Adjustments:
- If Thursday collections are canceled, they will occur Friday.
- If Friday collections are canceled, they will occur Saturday.
- In the event that both days are canceled, Thursday’s collections will occur Saturday, and Friday’s will be held until the following week.
- If there is a late start on Thursday and/or Friday, it may be determined that all routes cannot be completed. In such cases, all available resources may be focused on prioritizing on-time garbage collection for that day, with recycling potentially delayed until the following week.

City of Dallas Office of Homeless Solutions

Office of Homeless Solutions Inclement Weather Activation

The following shelters will be activated throughout the week of January 6, 2025 for all days that meet the activation trigger. Inclement weather sheltering will open at 3:00 p.m. Intake hours will be from 3:00 p.m. to 10 p.m. on Sunday, January 5, 2025, and from 8 a.m. to 10 p.m. daily thereafter, until the inclement weather comes to an end.

Hour may vary if extended in accordance with Chapter 45 of the City of Dallas Code by the Office of Homeless Solutions.

Fair Park – Grand Place Building
3701 Grand Ave, Dallas, TX 75210
Austin Street II
2929 Hickory St, Dallas, TX 75226

Planning and Development Department

Stay Safe and Informed: Inclement Weather Power Release Policy

In the event of inclement weather, this policy outlines the process for obtaining an Emergency Power Release for electrical repairs.

Key Considerations:

Eligible Emergencies: Vehicular damage, storm damage, fire damage, and meter damage may qualify.
Eligibility Requirements: The structure must be occupied or temporarily vacant due to the outage. A licensed and registered electrical contractor with the City of Dallas must request the release.

Contact Information:

Business Hours (Mon-Fri, 8 a.m.-4:30 p.m.): Contact your district office.
After Hours (Mon-Fri, 4:31-10 p.m.) & Weekends/Holidays (8AM-10PM): Contact Trey Kneggs (O: 214-948-4466, C: 972-896-8072, [email protected]) or Mike Anguiano (O: 214-948-4472, C: 214-546-1996) at the Electrical Chief’s Office. After-hours fees apply.

Fees:

Same-day inspection (8 a.m.-2 p.m.): $250
After-hours inspection: $125/hour (minimum $300)
After-hours release fee: $50

Important Notes:

This policy may not apply to all situations.
Electrical permits are required for all repairs and must be obtained before or the next business day.
We recommend contacting your licensed electrician for all electrical emergencies.

January 7, 2025

Report Power Outages with Oncor

When severe weather strikes, be prepared to report power outages and receive updates quickly. Oncor makes it easy with multiple options: Text “OUT” to 66267 for instant reporting. Call 888-313-4747 to speak with Oncor’s team. Go Online to stormcenter.oncor.com and report or check outage status. Download the MyOncor Mobile App at oncor.com/app for convenient reporting and updates right at your fingertips. Stay proactive and informed during outages to help restore your service faster. For more tips and updates, visit Oncor’s website.

Office of Emergency Management & Crisis Response:

The Emergency Operations Center (EOC) will open Thursday at 5:00 AM and stay active throughout the event. The EOC will be the main hub for coordinating resources, working with other departments, and handling communications.

Warming Centers

If you need relief from the cold weather, please visit any of the City of Dallas’ public facilities, including libraries and recreation centers, available during regular business hours.

Operation hours vary by location; please view the hours here: Dallas Public Library and Dallas Recreation Center.

Assistance for unsheltered individuals can be found through the Office of Homeless Solutions.

Cold Safety and Energy Savings Tips:

Cold temperatures and winter storms can pose significant risks, but taking precautions can help keep you and your loved ones safe during the colder months. The elderly, very young, and those with chronic illnesses are especially vulnerable to cold-related illnesses like hypothermia and frostbite. If you know someone in your family or neighborhood who might be at risk, please check on them safely and often. Protect yourself, your family, and your neighbors from the effects of extreme cold by taking the following precautions:

Stay hydrated by drinking plenty of non-caffeinated, non-alcoholic beverages.
Stay warm by dressing in layers, covering exposed skin, and wearing hats, gloves, and insulated boots when outdoors.
Limit time outdoors in extreme cold, and take frequent breaks indoors to warm up.
Stay indoors as much as possible, and keep your thermostat set to 68°F or lower to conserve energy. Use weather stripping and keep blinds or curtains closed to retain heat.
Use blankets and wear warm clothing indoors to stay comfortable without overusing heating systems.
Conserve energy by running large appliances during off-peak hours or limiting their use altogether.

Winter Safety Tips:

Freezing temperatures, wind, sleet, and snow can be dangerous. Protect yourself, your family members, and others from the effects of cold temperatures by building or adding to your emergency kit and by visiting Winter Weather Preparedness.

Additional Website Resources:

To learn more about Winter Weather Preparedness, visit:

Knowhat2do

Ready.gov

Listo.gov

Office of Homeless Solutions (OHS):

OHS, in partnership with Austin Street Center, is running the Temporary Inclement Weather Shelter (TIWS) at Fair Park. The Austin Street Shelter at 2929 Hickory St. is now open and accepting additional guests. OHS is exploring other locations to expand shelter space as needed. The OHS website is regularly updated with the latest information.

Transportation and Public Works (TPW):

TPW is treating major roads with brine before the storm starts. Once it begins to snow or ice, they will switch to a mix of sand and salt. TPW has 50 trucks ready to work, in coordination with Dallas Water Utilities (DWU). Snow removal will begin on Wednesday at midnight in 12-hour shifts. Please note that residential streets will not be treated unless emergency responders request it.

Dallas Water Utilities (DWU):

DWU has contacted businesses, advising them to turn off sprinklers to avoid making the roads slippery. They are also preparing for the storm and supporting Public Works with pre-treating and sanding roads.

Department of Aviation (AVI):

The airport’s emergency management team is closely monitoring the weather. Staff recalls are underway, and airport workers will be on 12-hour shifts starting at 7:00 PM on Wednesday. Snow removal equipment is ready, and emergency routes are set up for airport firefighters. DOA is working with Public Works to clear roads around the airport.

Dallas Police Department (DPD) and Dallas Fire-Rescue (DFR):

DPD and DFR are monitoring the situation and will increase staffing if needed. They are preparing for more emergency calls and are helping out with operations at the Temporary Inclement Weather Shelter.

Cold Weather Preparations for Dallas Fire Rescue

As Dallas braces for lower temperatures and a Winter Storm Watch, Dallas Fire Rescue is implementing proactive measures to ensure the safety and efficiency of emergency response during this period.

In collaboration with local non-profit organizations and the Office of Homeless Solutions, Dallas Fire Rescue will provide sheltering and transportation for unsheltered individuals to designated warming centers throughout the city. From 7:00 PM to 7:00 AM, Dallas Fire Rescue will transport individuals in need of shelter. The public is encouraged to call 911 if they come across someone who requires transportation to a shelter during these hours. For non-emergency inquiries, please contact 311.

To address operational challenges, the following actions are being implemented:

Additional hose supply: Extra hose will be available for use should a company need to replace frozen hoses and get back into service.
Fuel treatment: Fire stations with diesel fuel pumps have already treated fuel with additives to prevent gelling.
Salt application: Stations can request salt treatment for their access roads.
Increased resources: In the event of a rise in call volume, extra resources, including saws, brush trucks, and additional apparatus, will be deployed to respond to emergencies such as downed trees, downed wires, warming fires, or water shutoffs.
Brush trucks: These will be deployed based on the current situation and needs.
Safety measures for driving: In case of ice accumulation, all apparatus will be equipped with tire chains to ensure safer travel.

Code Compliance:

Code Compliance is reaching out to apartment buildings to remind them to leave faucets dripping and cabinets open to prevent pipes from freezing. Emergency protocols are in place for investigations if needed.

City of Dallas Office of Homeless Solutions

Office of Homeless Solutions Inclement Weather Activation

The City of Dallas Office of Homeless Solution (OHS) has activated Temporary Inclement Weather Shelters at the Fair Park Grand Building to provide shelter and comfort during these harsh conditions for our most vulnerable population. Want to make a difference? We’re looking for volunteers to help us support our community. Visit [email protected] to sign up and become part of this vital effort. For more details about our inclement weather shelters and transportation routes, head over to DallasHomelessSolutions.com.

An OHS activated Temporary Inclement Weather Shelter event occurs when the weather is expected to be below 36 degrees in wet weather (50% or more precipitation predicted) or 32 degrees in dry weather, for 3 hours or longer, between 4 p.m. and 8 a.m.

Stay Informed with Free Emergency Alerts

Sign up today for DallasAlert and stay connected during emergencies! Receive real-time updates on severe weather, public safety, and other urgent notifications directly to your phone.

How to Register: Text DALLAS to 67283

OR visit DallasAlert.com

Don’t wait—be prepared and stay informed. DallasAlert is your trusted resource for timely emergency updates. Sign up now!

Transportation and Public Works (TPW):

TPW has staged 50 sanding trucks and 6 trucks with pretreatment brine.
Pretreatment of bridges has already begun in several locations.
TPW will not sand residential streets unless requested by first responders on an emergency basis.

Department of Sanitation Services

Sanitation Services Winter Weather Advisory – Solid Waste Collections on Jan 9 and 10, 2025

How Weather May Impact Operations

Sanitation crews will report to work on Thursday and Friday as they are safely able. Supervisors will scout road conditions early each day, and routes will begin only if deemed safe. Here’s what you should know:

Late Starts or Cancellations: If conditions remain unsafe by 11 a.m., collections will be suspended for the day.
Schedule Adjustments:
- If Thursday collections are canceled, they will occur Friday.
- If Friday collections are canceled, they will occur Saturday.
- In the event that both days are canceled, Thursday’s collections will occur Saturday, and Friday’s will be held until the following week.
- If there is a late start on Thursday and/or Friday, it may be determined that all routes cannot be completed. In such cases, all available resources may be focused on prioritizing on-time garbage collection for that day, with recycling potentially delayed until the following week.

Dallas Animal Services

Protect Your Pets During Winter Weather

Dallas Animal Services suggests that if it’s too cold for you, it’s probably too cold for your pet. All pets are at risk during this weather, regardless of size or breed.

If you see a pet that you believe is in distress or is left outdoors in freezing temperatures without shelter, please call 3-1-1 to make a report. You can also make a report online at dallascityhall.com or through the OurDallas mobile app.

Shelter isn’t the only important consideration during cold spells. To keep your pets healthy and happy during cold weather, the ASPCA recommends:

Towel dry your pet as soon as you come inside on cold and wet days to keep pets comfortable and to avoid skin issues.
Avoid shaving your pet’s fur short in winter months as this decreases their ability to stay warm.
Keep walks short during wet or icy days and consider massaging petroleum jelly into their paws before leaving the house to provide extra protection. Booties are another great option!
Pavement and cement are very cold in the winter, so walking on grass may be a more comfortable option.
Remember that antifreeze and many chemicals used to melt ice are toxic to pets and should be avoided when possible or kept out of reach.
Never leave a pet in a car during cold spells. Cars can act as refrigerators and can cause pets to freeze to death or experience hypothermia.

PROPER SHELTER

Pets should be kept indoors when the temperatures are this low. If you see a pet left outdoors without shelter to protect them from the cold, please call 311 to report Animal Lack of Care. An Animal Services Officer will be dispatched to counsel the pet owner on the importance of providing their pet with appropriate shelter per City Code: https://codelibrary.amlegal.com/…/dallas_tx/0-0-0-101826

WINTER DOGS

Please do NOT call us about the big fluffy dogs built for the cold – Huskies, Great Pyrenees, and the like thrive in this weather and have thick undercoats that keep them warm. Short-coated and smaller dogs are not suited for this cold so please ensure those dogs have shelter.

WARMING CENTERS

If you or someone you know needs temporary shelter during this cold weather, there is a warming center located at Fair Park. We have ensured there are resources for people with pets, so please know pets are indeed welcome and will be properly cared for.

COMMUNITY CATS

If you are caring for free-roaming, un-owned cats, remember that straw, not hay or blankets, are best for insulating DIY shelters. Hay and blankets will attract moisture and freeze, so straw is ideal. Here is a DIY cat shelter tutorial: https://youtu.be/bQmli3Y760Q?feature=shared

UPCOMING PRECIPITATION

Thankfully the next few days appear dry, but there’s potential for snow going into Thursday. If you are salting your sidewalks, keep in mind that dog paws should be thoroughly wiped at the end of the walk. In a pinch, cat litter can be used to prevent slipping on ice if rock salt is unavailable. Be sparing in use of salt – only a small amount is needed to cover a large surface area. Oversalting can cause a number of issues so follow the directions on the package.

Dallas Water Utilities

Protect Your Property During Freezing Temperatures

As reminder, it is important to check your sprinkler system and prepare your home to avoid freezing pipes that can cause extensive damage to your property. Below are a few tips you can follow to get through the winter.

Check your automatic sprinklers – Make sure your sprinkler system has a rain and freeze sensor and that it is working properly to avoid watering during a freeze. If your sprinkler system does not have a rain and freeze sensor, ensure you turn off your irrigation system manually. Watering during a freeze can cause sheets of ice to form on your property or on the street, creating extremely dangerous conditions for drivers and pedestrians. In addition to damaging your property, there could be liability issues should anyone be injured.
Find your private shut-off valve – Learn where it is and how to operate it. They are often near an outside faucet close to the home. Older homes may have a valve that looks like an upside down “L” buried in the ground. Turning the valve handle perpendicular to the pipe stops the water flow to your home.
Prepare pipes before a freeze – Wrap any exposed pipes, drain water hoses, insulate any outside faucets and cover vents around your foundation.
Prepare pipes during a freeze – Let hot and cold water drip slowly from inside faucets and open cabinet doors under sinks along outside walls.
Take steps before going out of town – If you will be gone for several days, turn off the water at your home’s private shut-off valve and drain all outside faucets. This may prevent your house from being flooded if there is a freeze while you are gone.

Dallas residents with a water emergency who need assistance turning their water off or on should call 3-1-1. For non-emergency service requests, visit dallas.gov or use the Dallas 311 mobile app available for download on iOS and Android devices.

ATMOS Energy

AE-Winter-MSG-Ph-2

Preparación de la Ciudad de Dallas ante las inclemencias del tiempo

Oficina de Soluciones para Personas sin Hogar 

A medida que se acerca el clima frío, la Oficina de Soluciones para la Personas sin Hogar de la Ciudad de Dallas quiere asegurarse de que todos tengan un lugar cálido donde quedarse. Estamos activando nuestros Refugios Temporales para el clima inclemente en el Edificio Grand de Fair Park para brindar refugio y comodidad durante estas duras condiciones a nuestra población más vulnerable.

¿Quieres hacer la diferencia? Estamos buscando voluntarios para ayudarnos a apoyar a nuestra comunidad. Visita OHSVolunteer.com para registrarte y ser parte de este esfuerzo vital.

Para más detalles sobre nuestros refugios para clima inclemente y rutas de transporte, visita DallasHomelessSolutions.com.