Text-to-9-1-1 now available in Dallas

In an emergency, calling 9-1-1 is the first step to contacting first responders. Now, Dallas residents can also send a text message to 9-1-1 – this service can be life-saving for those unable to speak to due to a physical impairment, or someone in a situation where talking could put them in danger.

Here are some simple do’s and don’t’s:

• Do text in simple English, without abbreviations or slang
• Do include your location and the type of emergency in the first message
• Do make sure your phone’s “Location Services” settings are enable to allow 9-1-1 to respond
• Do not include videos or images, including emojis
• Do not include 9-1-1 in a group message
• Do not have settings such as “Do Not Disturb” active, which may prevent 9-1-1 from responding

Texts sent to 9-1-1 may be slow or not possible based on provider coverage. Text-to-9-1-1 is not available in every city. Calling 9-1-1 is still the best and fastest way to receive emergency assistance. For non-emergencies, call 3-1-1 or use the OurDallas App. Texting or calling 9-1-1 with a prank or false report is a crime, and individuals who misuse the 9-1-1 service can be located.