Satisfaction with City of Dallas services at an all-time high
The 2016 Community Survey shows that Dallas is setting the standard for customer service among large cities across the country.
Results of the survey were presented to the Dallas City Council Wednesday and stated that overall satisfaction with City services is 17 percent above the national average for large U.S. cities.
“I think we need to thank every city employee for these numbers,” said Mayor Mike Rawlings. “To beat all other cities around the country to that degree, that’s a significant difference and we don’t thank our employees enough,” he said.
“Mr. Gonzalez, please pass that along to your team and our belief that yes is the right answer, not no. In the last couple of years, I’m hearing it a lot more. There are a lot of issues to deal with, but this proves that the attitude of our employees is in the right place,” Rawlings said.
“These numbers are proof of your leadership,” added Mayor Pro Tem Monica Alonzo.
Jason Morado with ETC Institute, administrators of the survey, and Assistant City Manager Mark McDaniel presented the report to the Council. Residents generally have a positive perception of the City, the survey said, and that although there’s room for improvement, the City is heading in the right direction. Top priorities for residents were infrastructure maintenance, code enforcement and police services.
Among the most notable satisfaction rating increases from 2014 to 2016 were Park and Recreation, increasing from 59 to 78 percent; customer service from 50 to 67 percent; Library Services from 76 to 89 percent; Public Information Services from 59 to 71 percent; and Arts and Cultural programs from 84 to 96 percent.
Councilmember Sandy Greyson noted that the higher satisfaction numbers occurred during the past two years, under Gonzalez’s leadership and occurred despite the “never ending whining and complaining by several of our colleagues. So thank you A.C. and I for one will be sorry to see you go,” Greyson said.
“We have been pushing the message of being respectful and responsive,” Gonzalez told the Council. “The challenge is when you have to say no, so it’s important that we follow up with what we can do to be helpful, so that our citizens see employees as a source of information.”
Deputy Mayor Pro Tem Erik Wilson also had praise for Gonzalez and City staff. “Thank you for your leadership and thanks to City staff for all the work you do to help us look good. This survey clearly shows that we are being respectful and responsive. What you do makes my job easier.”
To view the entire report by ETC Institute please visit DallasCityHall.com