Love Field wins Airport Service Quality Award

Love Field wins Airport Service Quality Award

Love Field has received the Airport Service Quality (ASQ) award from Airports Council International (ACI) for continuous improvement. ACI announced the 2015 winners, based on feedback received from more than 550,000 passenger surveys at more than 300 airports in 80 countries worldwide.

The ASQ awards honor the best airports in the world according to ACI’s ASQ passenger satisfaction survey for continuously improving the passenger experience. The survey covers 34 key service areas and 8 major categories including access, check-in, security, airport facilities, food and beverage and retail and others. Love Field tied for second place with four other airports and came out ahead of other Texas airports.

ASQ is the only global airport survey based on measuring passengers’ satisfaction taken while they are at the airport. Some 600,000 passengers per year are interviewed prior to boarding their flight and asked to rate their satisfaction with the airport’s services.

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