Update: 3-1-1 phone system back in service

Update: 3-1-1 phone system back in service


Dallas 311’s telephonic service is restored.


At this time residents attempting to call 311 by dialing 3-1-1 or 214-670-3111 will hear a busy signal.

Service requests can be submitted through the Dallas 311 Website and the Dallas 311 Mobile App any time until this issue is resolved.

Dallas 311 is the City of Dallas’ customer service support center designed to help residents resolve non-emergency issues around their neighborhood. 311 receives and inputs Service Requests, which are then relayed to the appropriate department for it to get resolved and provide status updates as necessary. Citizens may also review the current status of their Service Requests by web or mobile app.

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