Dallas Love Field wins top award for airport customer experience

Dallas Love Field received the 2018 Airport Service Quality Award for North American airports that service 15 to 25 million passengers per year

The Airport Service Quality program is the world’s leading airport passenger service and bench marking program measuring passengers’ satisfaction across 37 key performance indicators.

“It is an honor to receive any award, but especially an Airport Service Quality Award because it is the opinion of our customers,” Director of Aviation Mark Duebner said.

ACI World facilitates the Airport Service Quality Awards program. To be considered for the award, an airport must have participated in the ASQ Survey every month of the award year. Love Field’s ASQ score led to third-place ranking among North American airports in 2016 and 2017.