Customer Service Spotlight: Machell Johnson

She received a WOW card …
On September 2013 for outstanding internal “Customer Service”. Machell developed an online Client Intake-Reporting Program for the office of Senior Services. This gigantic task not only increased the process for maintaining client information base, it also enhanced the storage of information that is necessary for departmental reports and in-house audits.

She enjoys working behind the scene…
Because it allows her an opportunity to resolve issues and problems from a unique vantage point. This can be both challenging and demanding, because she has the responsibility of meeting the needs and requirements of our citizens and City of Dallas employees.

One of her previous managers encouraged her to be a team player and loyal employee. He inspired her to take the initiative to grow.

Her Customer Service Philosophy…
“Communicate clearly, be flexible and take ownership”

What she does in his spare time…
She enjoys reading, writing poetry, drawing, painting, watching historical dramas, inspirational movies and, she did admit that a few of the reality shows capture her interest. She also enjoys spending quality time with her six year old nephew Ayden, who motivates her in countless ways.

What she has accomplished…
Her role as a Project Team member in the implementation of the PremierOne 4.3 CSR upgrade has been a major accomplishment. Being a part of the PremierOne 4.3 CSR upgrade project was a key achievement for her because it allowed her the opportunity to work both on the ‘front line’ and ‘behind the scenes’ of the application.