Customer Alert: Disconnection Scam Calls to Dallas Water Utility Customers

Customer Alert: Disconnection Scam Calls to Dallas Water Utility Customers

Please be advised that some customers are receiving scam calls and texts in both Spanish and English indicating their water utility accounts are being disconnected.

The phone number registered in the Caller ID is 214-651-1441 and is labeled as Dallas Water. This phone number is the main number for Water Customer Service.  These are scam calls and are not coming from the City of Dallas. Do not give any financial information to these callers. Dallas Water Utilities does not call customers before service disconnections.  Disconnection notices are distributed by postal mail.

If a customer receives one of these scam calls and is concerned about their account’s status, please hang up and call Water Customer Service at 214-651-1441 to speak to our staff or use the automated system to check your balance.

DWU is working closely with the Financial Crimes Unit of the Dallas Police Department.

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