Resident Support – Gas Outage in Northwest Dallas

Resident Support – Gas Outage in Northwest Dallas

11:35 AM, Friday, May 11, 2018

At this time all of the homes effected by the most recent gas outage have gas restored to them. With this development, the hours for the Bachman Recreation Center will revert back to its normal operating hours. They have varying hours each day and details are available by clicking here.

3:15 PM, Tuesday, May 8, 2018

The Right of Way Management team from the Department of Public Works is inspecting the restoration being completed by Atmos. Residents can expect the streets, alleys and sidewalks to be in the same, if not better, condition as before the repair process began. For yards that were damaged in the pipe replacement operations, Atmos is required to put in new sod and soil in the affected properties.

Atmos has been in full cooperation with the City and demonstrated the willingness for transparency and continued regulation efforts to ensure safety for their customers and communities they serve.

5:44 PM, Sunday, May 6, 2018

Thank you for your patience as Atmos Energy contract crews work to replace the natural gas distribution system in your neighborhood.

The City of Dallas has arranged for you to use the Bachman Recreation Center showers until gas service is restored.  The address and hours of operation are as follows:

Bachman Recreation Center
2750 Bachman Drive
Dallas, TX 75220
214-670-6266
Sunday Hours – 3:30 PM to 9:00 PM
Beginning Monday 7:30 AM to 9:00 PM until gas service is restored.
Gracias por su paciencia mientras los equipos contratados de Atmos Energy trabajan para reemplazar el sistema de distribución de gas natural en su vecindad.

Atmos Energy ha hecho arreglos con la Ciudad de Dallas para que usted use las duchas del Centro de Recreación hasta que se arregle el servicio de gas. La dirección y el horario de atención del Centro de Recreación son los siguientes:

Centro de Recreación de Bachman
2750 Bachman Drive
Dallas, TX 75220
214-670-6266
El domingo – 3:30 de la tarde hasta el 9:00 de la noche
El lunes – 7:30 de la mañana hasta el 9:00 de la noche y días adicionales hasta que se restaure el servicio de gas.
2:18 PM, Saturday, May 5, 2018

Atmos has been in full cooperation with the City and demonstrated the willingness for transparency and continued regulation efforts to ensure safety for their customers and communities they serve.

Atmos and their contractors are working to repair the streets that were torn up to allow for the gas lines to be repaired. Atmos is committed to repairing the affected streets by the end of May.

11:38 AM, Thursday, April 19, 2018

Below are pipe maps provided by Atmos:

Leak report:https://www.atmosenergy.com/sites/default/files/2017-midtex_phmsa_annual_report.pdf

Current project map:https://www.google.com/maps/d/viewer?mid=1IF_6M0tbMdShicMFfw4HtL8jAj94DwOb&ll=32.77234538281954%2C-96.79962863340364&z=11

Type and location of pipes:https://www.atmosenergy.com/sites/default/files/city_of_dallas_natural_gas_distribution_system_map.pdf

5:42 PM, Wednesday, April 11, 2018

Trash pick up information for residents in Northwest Dallas can be found on this map.

Curb collection – No alley service: This means service location is at the curb. These areas are and were previously designated as curb collection. This area didn’t have alley collection before the planned gas outages and there is no change.   

 

Para información en español, haga clic aquí.

 Atmos Energy completed its installation of service lines and 152,000 feet of High-Density Polyethylene pipe during the weekend of March 24th in the planned outage area of Northwest Dallas.

As of April 10th, approximately 2,500 customers are safely using natural gas in their homes. The remaining 40 customers are available for relight or assigned to a plumber.

Customers identified as needing plumbing repairs are being connected with licensed plumbers. Plumbers provided by Atmos Energy will make repairs to customer-owned house piping.

Appliances that do not pass a safety check and are out of code must be repaired by a qualified professional of your choice to ensure proper functioning and safe operation. These costs are not reimbursed by Atmos Energy. Once repairs are made to the appliances and they pass safety checks, Atmos Energy can safely restore service to the appliance.

For appliance rebates, please visit www.atmosenergy.com/dallasrebate

We are urging customers if they see a door tag or receive a call from Atmos Energy, it is important that we hear from them, as we are trying to set an appointment to test house-piping and safely restore natural gas service.

10:37 PM, Friday, March 30, 2018

322 remaining relights
2078 customers relit of 2400 active customers
27 customers relit yesterday

297 with plumbers
25 available to relight

1004 residences assigned to plumbers
707 have been completed

Evacuation on Linda & Nogales Drive including approximately 25 residents in homes & 16 residents was lifted.  Mains & SLs are being installed with gas on risers expected Saturday evening.

Updated: Completed ILD on approximately 65% of the NW footprint from NW Hwy, I35, I635, Inwood.  Identified 1 Gr 2.5 and 4 Gr 2.180.

4:45 PM, Tuesday, March 27, 2018

Plumbing

Customers identified as needing plumbing repairs are being connected with licensed plumbers. Plumbers provided by Atmos Energy will make repairs to customer-owned house piping.

Appliances that do not pass a safety check and are out of code must be repaired by a qualified professional of your choice to ensure proper functioning and safe operation. These costs are not reimbursed by Atmos Energy. Once repairs are made to the appliances and they pass safety checks, Atmos Energy can safely restore service to the appliance.

For appliance rebates, please visit www.atmosenergy.com/dallasrebate

Monetary Assistance

We are urging customers if they see a door tag or receive a call from Atmos Energy, it is important that we hear from them, as we are trying to set an appointment to test house-piping and safely restore natural gas service.

After several attempts to reach the customer, either by door tag and/or phone call, monetary assistance will be suspended until an appointment is made.

Restoring the Neighborhood

As part of normal operations when replacing pipelines in neighborhoods, Atmos Energy crews may have to cut into streets, alleys, sidewalks and driveways. While work is going on, we will make temporary repairs to the area. When work is complete, we will make arrangements to permanently repair streets, alleys, sidewalks, roads and restore your landscaping to its original condition.

4:45 PM, Monday, March 26, 2018

Installation

Atmos Energy completed its installation of service lines and 152,000 feet of High-Density Polyethylene pipe this weekend in the planned outage area of Northwest Dallas. As of today, more than 80% of customers are safely using natural gas in their homes.

Customers identified as needing plumbing repairs are being connected with one of 40 licensed plumbing crews to test and repair gas lines. Repairs must be made before we can safely restore natural gas service.

We are urging customers if they see a door tag or receive a call from Atmos Energy, it is important that we hear from them, as we are trying to set an appointment to test house-piping and safely restore natural gas service.

After several attempts to reach the customer, either by door tag and/or phone call, monetary assistance will be suspended until an appointment is made.

Follow Up Work

Once the natural gas system is fully restored, as part of our normal process, crews will be in the neighborhood to do follow up work such as, fixing alleys, sidewalks, roads and restoring landscaping.

NTSB Report

The National Transportation Safety Board (NTSB) is the contact for questions regarding the preliminary report released on March 23, 2018. As stated on the NTSB News Release, information contained in the report is preliminary and subject to change as the investigation continues, and as such, no conclusions about probable cause should be drawn from the contents of the preliminary report.

 

4:45 PM, Friday, March 23, 2018

Installation

Atmos Energy has less than 5% of work remaining and believe the installation of 152,000 feet of pipe and 2,435 service lines will complete this weekend.

House Piping Repairs

As we move into this weekend, customers identified as needing repairs to piping inside the home are being connected with licensed plumbers to test and repair gas lines at no cost. As a reminder, plumbing repairs could take several days, so it is difficult to pinpoint an exact time all customers will be fully restored.

We are urging customers if they see a door tag to please call us at 972-964-4191, as we are trying to set an appointment to test house-piping and safely restore natural gas service.

Follow Up Work

Once the natural gas system is fully restored, as part of our normal process, crews will be in the neighborhood to do follow up work such as, fixing alleys, sidewalks, roads and restoring landscaping.

Our goal is to restore natural gas service to our customers as quickly and safely as possible.

NTSB Report

The National Transportation Safety Board (NTSB) is leading the investigation into the incident on Espanola Drive and the days leading up to that incident. Atmos Energy is following federal guidelines that state the NTSB is the contact for questions.

NTSB is the contact for questions regarding the preliminary report released on March 23, 2018. As stated on the NTSB News Release, information contained in the report is preliminary and subject to change as the investigation continues, and as such, no conclusions about probable cause should be drawn from the contents of the preliminary report.

3:00 PM, Thursday, March 22, 2018

More than 700 crew members have made significant progress laying approximately 152,000 feet of pipe in Northwest Dallas, which is the amount of pipe it would take to stretch from Dallas to Fort Worth. We have less than 10% of work remaining and believe we will be able to successfully wrap-up the installation phase very soon.

Under a typical construction plan this project would take 12 months, so it is difficult to pinpoint an exact completion date. There are many steps to build an entire new distribution system for 2,435 customers:

  • Step 1 – Shut down the natural gas system in the planned outage area
  • Step 2 – Installation of new mains and service lines
  • Step 3 – Provide customers with licensed plumbers for safety checks*
  • Step 4 – Fully restore natural gas service to the customer’s home

*Customers identified as needing repairs to piping inside the home are being connected with licensed plumbers to test and repair gas lines at no cost. As a reminder this could take several days.

We are urging customers if they see a door tag to please call us at 972-964-4191, as we are trying to set an appointment to test house-piping and safely restore natural gas service.

Once the system is fully restored, as part of our normal process, crews will be in the neighborhood to do follow up work such as, fixing alleys, sidewalks, roads and restoring landscaping.

Our goal is to restore natural gas service to our customers as quickly and safely as possible.  We appreciate the patience of the entire community as we are nearing completion.

12:00 PM, Wednesday, March 21, 2018

Atmos Energy Pipe Replacement Project Nears Completion in Northwest Dallas

Approximately 86 percent of new infrastructure installed

DALLAS (March 21, 2018) – Atmos Energy is on schedule with its pipe replacement in Northwest Dallas with nearly 86 percent of the new infrastructure safely installed including natural gas mains and service lines.

“We are grateful to the community and the affected residents who have been understanding and patient as our crews work day and night to replace 152,000 feet of pipe and 2,435 service lines on our distribution system,” says David Park, Atmos Energy Senior Vice President of Utility Operations.

According to Park, as the company nears the end of its installation, it will continue working with customers, licensed plumbers and city inspectors to repair natural gas plumbing inside the homes.

“Given these unique circumstances, we are covering plumbing costs for residents living inside the planned outage area,” says Park. “As a reminder, this process takes time to arrange with customers to complete safety tests and make repairs before we can safely restore service.”

Unprecedented Event

An unprecedented combination of factors led to Atmos Energy’s decision to schedule a planned outage in Northwest Dallas. There is no evidence this combination of factors exists elsewhere on its system. Click here to learn more.

Modernizing Natural Gas Infrastructure

Just like highways, bridges and water systems constructed decades ago, the nation’s natural gas infrastructure is a focus of replacement and modernization programs for companies and regulators across the country.

“Since 2005, we have invested nearly $3 billion in pipe replacement and other safety-related modernization investments in our Mid-Tex division, including North Texas, and plan to invest another $3 billion during the next five years,” says Mike Haefner, Atmos Energy President and CEO.

Atmos Energy has programs approved by the Railroad Commission of Texas that determine the priority of pipeline infrastructure selected for replacement every year and by regulation, takes into consideration a variety of factors, such as pipe location, composition and nature of the piping system – including the age of the pipe, materials, type of facilities, operating pressures, leak history records, prior leak grade repairs – corrosion history, environmental factors and any other condition known to the operator.

An annual review of this information is conducted for project planning purposes, however, the priority of these projects can change at any time if new information is obtained that identifies pipeline segments needing to be replaced earlier than originally planned.

Pipeline Material

Like other utility companies, the distribution system of Atmos Energy was constructed from many different materials – coated and uncoated steel, plastics and cast iron, all recognized as state-of-the art and consistent with industry-approved standards at the time of installation. To view the natural gas distribution system map in Dallas, click here.

Monitoring the System

It is part of the company’s normal operations to conduct regular leak detection of its system. These surveys are conducted by Atmos Energy employees inspecting pipelines in the streets, alleys and the service line that runs to the gas meter. The company also relies on aerial patrols and the use of advanced detection technology, such as mobile leak detection vehicles to monitor the system.

Natural Gas Safety and You

One of the best ways to detect a natural gas leak is through sense of smell. An odorant is added to natural gas to make it smell like rotten eggs as a safety precaution.

If you ever smell gas, leave the area immediately and from a safe distance call 911 and our 24/7 emergency number 866-322-8667.

5:00 PM, Tuesday, March 20, 2018

Atmos Energy continues to be on track laying infrastructure and restoring service in the planned outage area.

Out of the 2,435 total customers in the planned outage area, 965 of our customers are safely using natural gas in their homes.  Today, we are working on more than 389 meters, and those customers will be scheduled for a safety test and possible restoration of service.

In addition, we have a number of customers assigned to plumbers to make repairs to customer-owned piping. Customers identified as needing plumbing repairs are being connected with licensed plumbers to test and repair gas lines, and repairs must be made before we can safely restore natural gas service.  We will continue to provide monetary support as repairs are being made.

We are urging customers if they see a door tag or receive a call from Atmos Energy at 972-964-4191. It is important that we hear from them, as we are trying to set an appointment to test house-piping and safely restore natural gas service.

Our goal is to restore natural gas service to our customers as quickly and safely as possible.

Monday, March 19 7:00 p.m.
To our customers who have been identified as needing plumbing assistance, your monetary assistance will be deposited tomorrow (3/20) to your debit card or through ACH. We have 30+ plumbing crews dedicated to your area to make these repairs. This process takes time, each customer home must complete a pressure test, make any necessary repairs and then, service can be safely restored. If you see a door tag or you receive a call from Atmos Energy, it is important that we hear from you, as we are trying to set an appointment with you to test your house-piping and safely restore natural gas service.
After several attempts to you reach you, either by doortag and/or phone call, if we do not hear from you once your gas is available, monetary assistance will be suspended until an appointment is made. We ask for our cooperation as we restore natural gas service as quickly and safely as possible to you.
 
Thursday, March 15 4:20 p.m. 

More than 700 crew members are working around the clock to complete a year’s worth of work in approximately three weeks to replace the natural gas delivery system in the planned outage area. Atmos Energy has completed more than 50 percent of the installation and is beginning to restore service to the residents. In the meantime, much of our efforts are focused on connecting licensed plumbers with homeowners to test and repair their gas lines.For the latest on restorations, please view our interactive map at www.atmosenergy.com/alertsResident SupportAtmos Energy is waiving March bills, including any past due amounts, in the planned outage area. Once service is restored, normal billing will resume. Information CentersHours of operation are as follows:

  • Thursday, March 15 – Friday, March 16 – 9:00 a.m. – 5 p.m.
  • Saturday, March 17 – 9:00 a.m. – 12:00 p.m.

Saturday, March 17, will be the last day the Information Center at the Walnut Hill Recreation Center will be open.Starting Monday, March 19, 2018, customers needing assistance can call our dedicated number at 972-964-4191.Customers inquiring about financial assistance can also visit www.atmosenergy.com/fina5:00 PM, Wednesday, March 14, 2018

More than 700 crew members are working around the clock to complete a year’s worth of work in approximately three weeks to replace the natural gas delivery system in the planned outage area. Atmos Energy has completed approximately fifty percent of the installation and is beginning to restore service to the residents. In the meantime, much of our efforts are focused on connecting licensed plumbers with homeowners to test and repair their gas lines.For the latest on restorations, please view our interactive map at www.atmosenergy.com/alertsResident SupportAtmos Energy is waiving March bills, including any past due amounts, in the planned outage area. Once service is restored, normal billing will resume. Information CentersThe hours of operation for Atmos Energy’s Information Center at Walnut Hill Rec have changed due to our ability to support residents remotely, they are:

  • Thursday, March 15 – Friday, March 16 – 9:00 a.m. – 5 p.m.
  • Saturday, March 17 – 9:00 a.m. – 12:00 p.m.

We encourage all customers in the planned outage with questions to call our designated phone number 972-964-4191.In addition, an online form has been created for affected residents to reach our financial team regarding monetary assistance: www.atmosenergy.com/fina5:00 PM, Monday, March 12, 2018

Today’s Progress Atmos Energy’s 120 crews and contractors continue to work 24/7 in the 1.5 mile area affected by the planned outage to lay the infrastructure for the new system. Our biggest obstacle for restoration is customer piping, therefore we have contracted 25 plumbing crews to assist with the repairs.For the most up to date information regarding restorations, please visit our mobile-friendly interactive map at www.atmosenergy.com/alerts  Information CenterStarting today, Monday, March 12th, the Walnut Hill Recreation Center is open Monday – Saturday from 9:00 a.m. – 5:00 p.m. and will serve all affected residents. We are able to remotely support approximately 90% of eligible customers with ACH and reloadable debit cards. Customers needing monetary assistance are encouraged to call our 24/7 dedicated number at 972-964-4191 or visit www.atmosenergy.com/finaOur focus continues to be the safety of our customers and employees as we work to provide an entire new distribution system. We continue to be grateful for the affected residents’ patience as this thorough process takes time.4:30 PM, Friday, March 9, 2018 

Atmos Energy Stays on Track with Planned Outage Pipeline ReplacementToday’s ProgressAtmos Energy’s 120 crews and contractors continue to work 24/7 in the 1.5 mile area affected by the planned outage. We are moving quickly, and it involves many steps to replace an entire distribution system.Chapel Creek ApartmentsFollowing extensive work with the Dallas Fire Department, the FD has lifted the mandatory evacuations on buildings 1, 4, 5, 6, 7 & 8 of the Chapel Creek Apartments Phase III. As of 2 p.m. today, these residents have been able to return home.Buildings 2 and 3, compromising of 16 units, are still under mandatory evacuation as repairs continue to be made. We will continue to work with the affected residents to provide lodging and monetary assistance. Resident SupportInformation CentersOur Information Centers are continuing to operate successfully and efficiently. As a result of direct deposit enrollment and reloadable debit cards, we will continue supporting our residents remotely through these methods.Please remember that starting tomorrow (3/10), Walnut Hill Recreation Center will be the only Information Center for affected residents. The Information Center will be closed Sunday (3/11).Beginning Monday (3/12), Walnut Hill Recreation Center will be open from 9 a.m. – 5 p.m., Monday – Saturday for those affected residents needing assistance.
4:30 PM, Thursday, March 8, 2018

Today’s ProgressOur crews continued to systematically lay infrastructure to expeditiously supply residential homes for service restoration in the planned outage area. As of today, Atmos Energy has restored service to over 180 homes that were evacuated prior to the March 1 planned outage.Our focus continues to be the safety of our customers and employees as we work to provide an entire new distribution system. We continue to be grateful for the affected residents’ patience as this thorough process takes time.Resident SupportInformation CentersOur Information Centers are continuing to operate successfully and efficiently. As a result of direct deposit enrollment and reloadable debit cards, we will continue supporting our residents remotely through these methods. Service RestorationWe want to be sure our residents are informed of the process once gas is restored to a home.Once gas is ready to be restored, we will contact you to set an appointment to perform a safety check on your home. Please know that this call may come from a number the resident does not recognize. Until we make contact with the resident, we cannot restore gas to the home.Visit www.atmosenergy.com/alerts for more information on the restoration process.

4:30 PM, Wednesday, March 8, 2018

Atmos Energy Continues on Track with Planned Outage Pipeline ReplacementToday’s ProgressCurrently, our crews are systematically laying infrastructure to expeditiously supply residential homes for service restoration in the planned outage area. As of today, Atmos Energy has restored service to 179 homes that were evacuated prior to the March 1 planned outage.Our focus continues to be the safety of our customers and employees as we work to provide an entire new distribution system. We continue to be grateful for the affected residents’ patience as this thorough process takes time.Resident SupportInformation CentersOur Information Centers are operating successfully and efficiently. As a result of direct deposit enrollment and reloadable debit cards, we will continue supporting our residents remotely through these methods. Residents needing assistance are encouraged to continue visiting the Information Centers, checking the interactive outage map via our website (www.atmosenergy.com/alerts) and calling the designated number 972-964-4191 for questions.Neighborhood OutreachAgain, we are continuously thankful for the outpouring of support from the community and the acts of kindness toward our operations and construction crews, these acts do not go unnoticed.

4:30 PM, Tuesday, March 6, 2018

Atmos Energy is on Track for its Pipeline Replacement and Service Restorations in Northwest Dallas We’ve turned a 12 month project, under a typical construction plan, into an approximately three week project. This is possible because Atmos Energy’s 120 crews and contractors are working 24/7 in the 1.5 mile area affected by the planned outage. We are moving quickly, and it involves many steps to replace an entire distribution system.For ResidentsSee the step-by-step information sheet (below in the “Restoring Service” section) for customers.Today’s ProgressAs of today, Atmos Energy has restored service to 164 homes that were evacuated prior to the March 1 planned outage. When natural gas restoration is available, residents will be contacted directly by Atmos Energy. Customers can also track restoration efforts by using the mobile-friendly interactive map located at www.atmosenergy.com/alerts. You will see restoration in waves throughout the area as we continue to work to provide safe and reliable natural gas service to these affected residents.  Resident SupportInformation CentersWhile crews are working in the neighborhood, Atmos Energy employees are assisting customers at the two Information Centers. Walnut Hill Recreation Center and Bachman Hill Recreation Center are operating smoothly with limited lines and providing assistance to affected customers. As a reminder, customers must present proof of residency and identification.Neighborhood OutreachWe’d like to thank the residents for their outpouring of support during this inconvenience. Your acts of kindness for our crews do not go unnoticed as they continue to work 24/7 in your neighborhood.

9:30 AM, Monday, March 5, 2018

DALLAS (March 5, 2018) – Atmos Energy would like to thank the residents in the Northwest Dallas area impacted by the recent outage for their support. We recognize the frustration and disruption this situation has caused, and are working diligently to restore service in this area. We would also like to thank our first responders, city officials and volunteers for their collaboration and cooperation, and to express appreciation to our employees, contractors and others who are providing around-the-clock services during this restoration effort.The latest information regarding restoration efforts can be found on a mobile-friendly interactive map at www.atmosenergy.com/alerts. Residents can input their address to see if their home is ready for service reconnection. The map is available both in Spanish and English. In addition, we would like to provide an update on the progress we have made as of 7 AM today:

  • We have restored service to 140 homes that were evacuated prior to the March 1 planned outage.
  • In the planned outage area, approximately 120 construction crews are working around the clock in multiple portions of the planned outage area. For the latest updates on this activity, visit www.atmosenergy.com/alerts.
  • Since March 1, we have offered monetary assistance or hotel rooms available to all eligible residents. Employees and other volunteers will continue to provide assistance at the Walnut Hill and Bachman recreation centers.

Customer AssistanceResidents seeking financial assistance who live east of Marsh Lane should visit the Walnut Hill recreation center. All others should visit the Bachman recreation center. Those seeking additional information should contact our 24-hour call center at 972-964-4191 or www.atmosenergy.com/alerts.Service RestorationNatural gas service will be made available after Atmos Energy technicians unlock the gas meter, test all appliances for safety, and re-light all pilot lights. As a reminder, a resident 18 years of age or older must be present in order to reestablish service. If a resident is not home when our technician arrives, we will leave a door tag with instructions on how to contact us to restore service. Scamming AlertAtmos Energy has trained technicians in the area. If you are approached, please ask to see the technician’s badge. Under no circumstances would legitimate Atmos Energy employees or technicians request keys to your home. Please call 9-1-1 if you are approached by someone asking for your keys – even if they are wearing Atmos Energy uniforms.

Thursday, Mar. 1 5:30 a.m. update from Atmos Energy

jueves, 1 de marzo: actualización de 5:30 a.m. de Atmos Energy
Atmos Energy to Conduct Planned Outage
2,800 homes affected under plan to replace natural gas delivery system
DALLAS – Out of an abundance of caution, Atmos Energy will begin a scheduled service outage, starting at noon Thursday and lasting several hours, to replace the natural gas line system in expanded parts of northwest Dallas.
The planned outage will affect about 2,800 homes and may require up to two or three weeks before service is restored in phases, said John Paris, president of Atmos Energy’s Mid-Tex division.
“We will be working around the clock as we replace any necessary pipelines and other equipment and will try our best to minimize any disruption,” Paris said.
The outage is necessary to repair Atmos Energy’s natural gas distribution system after recent extraordinary rains in North Texas as well as geological conditions in the area have caused leaks.  Repair work already has taken place over the past few days.
This action is not being taken because of any imminent emergency or danger.
Mandatory relocations are not necessary in the affected neighborhoods, generally in the area bounded by Walnut Hill to the north, Webb Chapel to the west, near Northwest Highway to the south and Lakemont Drive to the east.
Atmos Energy is deploying more than 120 crews to quickly complete this work.  They also will be on hand to assist each homeowner as service is restored.
For those who want to leave, Atmos Energy will offer financial assistance for hotels or other accommodations during the repairs. It also is working with the city of Dallas and other agencies to assist if necessary
Thursday, Mar. 1, 2018, 2:50 a.m. Update from Atmos Energy
jueves, 1 de marzo: actualización de 2:50 a.m. de Atmos Energy
Atmos Energy is working to update our website with the latest information. Here is the latest list of evacuations, as of 2:50 a.m. March 1. For a list of homes that have been restored, click here.
– Even numbers on Pinocchio
– Odd numbers on Cinderella
– 16 homes between Northhaven and Sleepy Lane
Atmos Energy está trabajando a actualizar nuestro sitio de web con información nueva. Queremos decirles información que sabemos sobre las evacuaciones este mañana. Tuvimos más evacuaciones esta mañana antes de 2:50 a.m.
– Las direcciones pares en Pinocchio
– Las direcciones impares en Cinderella
– 16 casas entre Northhaven y Sleepy Lane
March 1, 2018, 2:00 a.m. Update from Atmos Energy
jueves, 1 de marzo: actualización de 2:00 a.m. de Atmos Energy
Atmos Energy is working to update our website with the latest information. Here is the latest list of evacuations, as of 2 a.m. March 1. For a list of homes that have been restored, click here.
– Even numbers on Snow White
– Odd numbers on Pinocchio
– 30 homes between Sleepy Lane and Royal Lane
Atmos Energy está trabajando a actualizar nuestro sitio de web con información nueva. Queremos decirles información que sabemos sobre las evacuaciones este mañana. Tuvimos más evacuaciones esta mañana antes de 2 a.m.
– Las direcciones pares en Snow White
– Las direcciones impares en Pinocchio
– 30 casas entre Sleepy Lane y Royal Lane
Wednesday, Feb. 28: 5 p.m. Update from Atmos Energy
miercoles, 28 de febrero: actualización de 5 p.m. de Atmos Energy
  • Evacuation has been lifted for Dallas Fire Station #43
  • Service has been restored to 80 homes. Click here for restoration information.
  • 182 homes and a 90-unit apartment complex currently are currently evacuated.
  • Click here for a map of the affected area.
  • La evacuación ha sido levantada para la estación de bomberos #43
  • Servicio ha sido restaurado a 80 casas. Haga clic aquí por información de restauración.
  • 182 casas y un complejo de apartmentos con 90 unidades todavía están evacuados
  • Haga clic aqui por un mapa de la área afectada.


Updated: March 3 at 11:07 p.m.

Evacuation Steps:

  • Bring clothing, medication, and other personnel belongings needed for the next 3-5 days.
    • Don’t forget:
    • Cash and Credit Cards
    • Personnel Identification
    • Cell phone and chargers
  • If you have a pet, the hotels can accommodate the pet staying with you. Don’t forget:
    • Pet Food
    • Pet Medication
    • Pet water bowls
  • Make sure the special needs of infants, elderly or disabled family members are met.
  • Inform first responders if you have neighbors who may need a ride.
  • Secure your home by closing and locking doors and windows.
  • When time allows: From a safe distance, call a family member or friend and tell them where you are going.

The 24-hour call center can be contacted for relief for needs or questions from residents at 972-964-4191. Residents can receive updated information on repair operations at the following website: www.atmosenergy.com/alerts

Pasos de Evacuación

  • Por favor, siga estos pasos al evacuar su casa:
    • Lleve ropa, medicamentos y otras pertenencias personales que pueda necesitar durante los próximos 3-5 días.
  • No se olvide:
    • Dinero en efectivo y tarjetas de crédito
    • Identificación personal
    • Teléfono celular y cargador
  • Los hoteles pueden acomodar su mascota.
  • No se olvide:
  • Comida para su mascota
  • Medicamentos que necesite su mascota
  • Recipiente para agua para su mascota
  • Asegúrese que tenga todo lo que pueda necesitar para los bebés y familiares mayores o con necesidades especiales.
  • Informe a los primeros respondedores si tiene vecinos que puedan necesitar transporte.
  • Asegure su casa: cierre y asegure las ventanas, y cierre las puertas con llave.
  • Cuando tenga la oportunidad y desde una distancia segura, llame a un miembro de su familia o amigo para avisarle adónde va.

El centro de llamadas está abierto por 24 horas y le pueden llamar por ayuda o con preguntas. El número es: 972-964-4191. Residentes pueden recibir noticias de operaciones de reparación en el sitio de web: www.atmosenergy.com/alerts.

Updated: Feb. 27 at 12:30 p.m.

Deputy Mayor Pro Tem Adam Medrano​ and Dallas City Councilman Omar Narvaez will host a community meeting for the residents impacted by the evacuations in Northwest Dallas.

When: February 27, 2018 at 6:00 p.m.

Where: Foster Elementary, 3700 Clover Ln, Dallas, TX 75220

Updated: Feb. 23 at 3 p.m.

  • Rooms are being provided at Dallas hotels for all residents affected by the evacuation and gas service interruption. The rooms will be provided by Atmos to residents throughout the duration of the service disruption.
  • Atmos is working directly with Dallas ISD on a plan for expanded transportation routes for those in hotels.
  • Dallas-Fire Rescue Officers are continuing to support the families under current evacuation by assisting in the retrieval of any medical needs or critical family effects from their residences.
  • The Department of Sanitation Services will continue trash service in the affected area. Due to repair work on-going in alley ways, waste removal services will take place on normal schedule in the front of residents houses.
  • Atmos is providing direct information and support to affected residents 24-hours a day in three ways:
    • Residents can meet with representatives at the Command Post located at the intersection of Webb Chapel Road and Larga Drive.
    • Residents can receive updated information on repair operations and relief support at the following web-site: http://atmosenergy.com/alerts/
    • A 24-hour call center can be contacted for any additional relief needs or questions from residents. The number for this center is: 972-964-4191.

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