Program providing funds to pay utility bills extended through Dec. 31

DALLAS – The State of Texas is providing financial assistance for utility bills to
qualified, low-income homeowners and renters through the Low-Income
Household Water Assistance Program (LIHWAP) and the Low-Income Home Energy
Assistance Program (LIHEAP). The Texas Utility Help program has been extended
through Dec. 31, 2023.

Dallas Water Utilities (DWU) partnered with the State of Texas on the programs
administered by the Texas Department of Housing and Community Affairs (TDHCA).
Qualified customer accounts may receive payments up to the total amount due to
avoid disconnection, to reconnect service or to pay a current or future bill.

The State of Texas launched Texas Utility Help for low-income homeowners and
renters to apply for financial assistance for utility bills under these programs.
Customers may see an updated list of eligible expenses and apply for financial
assistance at texasutilityhelp.com or by calling (855) 566-2057, Monday through
Friday from 8 a.m. to 6 p.m. Assistance is available in multiple languages.

“We encourage customers in need to apply,” said Alex Land, Assistant Director of
Dallas Water Utilities. “These programs offer free money assisting qualifying
customers with their utility bills.”

DWU continues to encourage customers to call DWU Customer Service at (214) 651-
1441, Monday through Friday from 8 a.m. to 5 p.m. to set up a payment plan to
avoid late fees and water disconnection. Staff is available to assist DWU customers
with developing a payment plan that fits their budget. Our goal is to help customers
to maintain this essential service.