Dallas responds to COVID-19 with innovative, data-driven initiatives

Dallas responds to COVID-19 with innovative, data-driven initiatives

The City of Dallas Office of Innovation is leading several data-driven initiatives to aid in the City’s efforts in responding to COVID-19Through data, design and process improvement, the Office of Innovation is making it easier for Dallas residents to easily digest complex information and provide feedback to impact decision making. 

Here is a brief look into some of the unique projects Dallas’ Office of Innovation has implemented. 

DFW Regional COVID-19 dashboard
The Office of Innovation launched the COVID-19 DFW Regional Summary Dashboard in March 2020. This dashboard, which is updated daily, includes metrics and data that provide the public with COVID-19 related statistics, area cases, tests, and resources in the DFW region.  

COVID-19 symptom tracker survey
Proactive thinking during a pandemic can be difficult, but the Office of Innovation has found a way to do just that by tracking where potential COVID-19 infections may be developing in the region through an online surveyThis survey helps the City anticipate where critical healthcare resources may be needed in the future.  

Food access survey
During this time of uncertainty, how families access food may have changed. The Office of Innovation has created an online survey to help the City learn more about the challenges people are having in regards to obtaining food. By taking this survey, the City will analyze this data and begin to explore options for increasing food access throughout the city. 

COVID-19 information hotline
In collaboration with several City departments, the Office of Innovation helped launch a dedicated resource and information hotline for COVID-19 related questions. The hotline provides accurate and up-to-date automated messaging in English and Spanish. Residents can receive information regarding test centers, rental/mortgage assistance, evictions, small business support, social services. Residents can call the hotline at (214) 670-INFO.

Written by: Tenisha L. 

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