City of Dallas Department and Facility closures

City of Dallas offices and libraries will close Thursday, Nov. 25 and Friday, Nov. 26, for Thanksgiving.

Please see below for a full list of department and facility closures.

3-1-1:
Customer Service Representatives will be available to take service-related urgent calls such as water main breaks, downed trees/limbs, signal lights out/down, animal control, etc. All other call center customer/account service operations will be closed. Routine service requests may be placed using the OurDallas mobile app or  DallasCityHall.com.

Animal Services:
Dallas Animal Services will be closed on Thursday, Nov. 25 and reopen on Friday, Nov. 26, for normal business hours, from 11 a.m. to 6 p.m.

Sanitation:
Administrative offices closed. Recycling and garbage collection routes will be serviced on Wednesday, Nov. 24. Friday routes will be serviced as scheduled.

Municipal Courts:
The Municipal Courts Building at 2014 Main will be closed Thursday, Nov. 25 and Friday, Nov 26. The Court will resume operations on Monday, Nov. 29. Payments by mail are accepted with postmark dates honored. Online court date requests or payments may be made at courts.dallascityhall.com.  Full payments and attorney and cash bonds for arrested defendants will be processed 24 hours/7days a week (including holidays) at the Dallas Marshal’s Office, located at 1600 Chestnut Street.

DWU:

DWU customers are advised that payments can be made online or in-person. To make an online payment go to https://bit.ly/3nKqg3y. In-person payments can be made at DWU customer pay station locations at https://bit.ly/3DykMOq Customers who would like to setup a payment plan may send an email to [email protected]  Please include your name, address, account number, and preferred phone number. Customer service staff will contact you within two business days

Parks & Recreation:
Administrative Offices and Recreation Centers will be closed.