311 & DWU telephone software down; Online service available

311 and Dallas Water Utilities are experiencing issues with its telephone software and call transfer functionality. We are working as quickly as possible to correct these issues. Dallas Water Utility customers may make payments by logging on to epay.dallascityhall.com to pay or view a list of authorized pay station locations.

For 311 assistance, please use the online service available at https://dallascrm.force.com/public/servicetypes. We apologize for any inconvenience this may cause.