Dallas Fire-Rescue earns top Insurance Service Organization rating

Dallas Fire-Rescue joins an elite group of municipalities by receiving a Class 1 Insurance Service Organization (ISO) rating. This is the first Class 1 ISO rating in the department’s history.

The ISO rating system is based on the department’s efficiency in receiving and processing emergency calls, training, equipment and accessibility to a permanent city-wide water supply.

“This is a major accomplishment for the City of Dallas and reflects well on Dallas Fire-Rescue,” said Dallas Fire-Rescue Chief David Coatney. “It took a collaborative effort between Dallas Fire-Rescue Emergency Response and Communications, and the Water Utilities Department which are all critical components of the evaluation.”

In 1999, the department received a Class 2 ISO rating. Since the previous rating, three new stations were built resulting in an increase in the number of emergency personnel and equipment available in the City. In addition, there was an increase in the number of fire hydrants in the City which played a role in the improved rating.

The new ISO rating reflects a reduction in fire severity, loss and has the potential to reduce property insurance.

“I commend Dallas Fire-Rescue for always looking for ways to work more efficiently and effectively. This rating proves their commitment to providing excellent service to the citizens of Dallas,” said City Manager T.C. Broadnax.