Dallas again honored as a Citizen Engaged Community

The City of Dallas has been recognized as a Citizen Engaged Community by the Public Technology Institute (PTI) for the second year in a row. The national research organization gave Dallas the award for its innovative use of web portal and mobile technology to connect with residents and businesses.

“We’re very pleased to again accept this honor from the Public Technology Institute,” said City Manager A.C. Gonzalez. “This recognition is the result of our continued efforts to increase access and transparency and provide the best possible service to our citizens.” This year PTI particularly recognized exceptional growth in mobile and social media and use of targeted data analytics.

Applications are reviewed and scored using PTI metrics and standards in the key areas of citizen participation processes, integrated communication channels, integrated technology and performance reporting. Other winners in the 300,000 and above population category include Boston, Charlotte, Denver, Indianapolis, Jacksonville, Minneapolis, Philadelphia, Sacramento and San Francisco.

PTI noted that all of the applications mentioned maintaining ongoing exceptional customer service with smaller than optimal staff and retaining high quality employees to deliver service efficiently and effectively with budget constraints.