Update: 3-1-1 phone system back in service
Dallas 311’s telephonic service is restored.
At this time residents attempting to call 311 by dialing 3-1-1 or 214-670-3111 will hear a busy signal.
Dallas 311 is the City of Dallas’ customer service support center designed to help residents resolve non-emergency issues around their neighborhood. 311 receives and inputs Service Requests, which are then relayed to the appropriate department for it to get resolved and provide status updates as necessary. Citizens may also review the current status of their Service Requests by web or mobile app.